Dynamics 365 Senior Functional Consultant

About the Position

Dynamics 365 Senior Functional Consultant

Location: Lisboa, Portugal

What you'll actually do:

You won't be executing someone else's specs. You'll be the person writing them.

In this role, you lead the functional design of complex Dynamics 365 Customer Engagement projects - Sales and Customer Service - for clients undergoing digital transformation.

That means:

• Sitting with business stakeholders and translating their problems into solid functional architecture
• Defining the D365 solution, documenting the Functional Design, and ensuring the technical team implements exactly what was agreed - and nothing else
• Leading UATs, training key users, and driving continuous process improvement
• Mentoring junior consultants on the team - your impact goes beyond your own projects

Responsibilities

• Lead the functional design of Dynamics 365 projects
• Translate business problems into functional architecture
• Define D365 solutions and document Functional Design
• Ensure technical team implementation aligns with agreed specifications
• Lead User Acceptance Testing (UAT)
• Train key users and drive continuous process improvement
• Mentor junior consultants

Requirements

• 4+ years in D365 CRM implementations (CE - Sales and/or Customer Service)
• Ability to lead workshops, manage stakeholders, and define end-to-end solutions without supervision
• Degree in Computer Engineering, Information Systems, or equivalent

Nice to Have

• Experience with D365 Customer Insights (Journeys)
• Microsoft certifications

We Offer

• Opportunity to work in a leading role in Dynamics 365 projects
• Chance to impact multiple projects through mentoring junior consultants
• Professional growth in a dynamic and innovative environment

About the Company

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