E-commerce Client Lead
Primary stack
Nice to have's
Job description
E-commerce Client Lead
Own our client relationships, drive the performance of their online stores, and manage the AI agents that do the work.
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Sirion, the first AI-powered e-commerce agency based in Milan, is looking for an E-commerce Client Lead to own our client relationships, drive the performance of their online stores, and manage the AI agents that do the work.
About the Position
You run 10+ clients and own the results of their .com: store, CRM, and paid media. The agents do the work. You brief them, review what they produce, coordinate them, and bring the result to the client. You set the priorities, you decide what goes live, and every month you answer for the numbers.
Responsibilities
- Store: Storefront and catalogue: homepage, landing pages, collections, and product pages, always up to date.
- CRM: Email marketing: newsletters, automated flows, and the customer base.
- Paid media: Digital advertising spend: Google, Meta, and other channels.
Requirements
- 4+ years in e-commerce, CRM, or performance marketing, in-house or in an agency.
- Experience owning results: a store’s revenue, a newsletter calendar, an ad budget.
- Ability to read net sales, sell-through, returns, and ROAS, and turn them into a decision.
- Experience working directly with clients or senior stakeholders, and comfortable in front of a CEO.
- Native Italian and fluent English. Based in Milan.
- Nice to have: Hands-on experience with e-commerce and marketing platforms such as Shopify, Klaviyo, Meta, and Google Ads.
- Nice to have: Experience running your own online store, for example on Shopify.
About You
- Leadership and Decision-Making: You lead and decide. Clients often don’t want to decide, because they lack the expertise or don’t want the responsibility. So they count on us to make the call: where to put the budget, when to send the newsletter, which products to push. You own the decision and walk them through it.
- Communication: You are a confident communicator. You know what you are doing, and you have the presence to match. You make hard things sound simple, and you bring together the client’s team, their software house, and other partners, even when none of them report to you. After a call with you, a CEO knows they are in good hands.
- Consultative Mindset: You think like an owner. You dive into each client’s business with a genuinely consultative mindset, treat it as your own, and adapt fast when priorities change.
- Attention to Detail: In the end, this job is about details: the link on the product page, the comma in the copy, the CTA in the newsletter.
- Curiosity and AI Integration: You are curious and think AI first. You want to know how things work, and your first question is always “how do I get the agents to do this?”
About the Company
Sirion is an AI-powered e-commerce agency based in Milan. We run our clients’ e-commerce end to end: storefront, catalogue, email marketing, and performance marketing. We are not a tool clients have to learn, but a team of humans and AI agents that runs their e-commerce for them. AI agents do the execution, humans own the strategy and the relationship.
We are building the company of the future: one team where humans and AI agents work side by side. The agents take on all the manual, repetitive, operational work. Humans focus on what makes the difference: decisions, strategy, brand, relationships. AI doesn’t replace your brain, it amplifies it. So every hour you spend here is pure added value.
Our Beliefs
- Everything goes through AI: Every task, every deliverable, every piece of work starts with an agent. No exceptions.
- AI can do anything: From creative to strategy to manual work. If an agent can’t do something yet, we teach it.
- Maximum result, minimum effort: For every client, we look for the shortest path to the biggest impact.
We Offer
Up to €150k total package.
€70k base, plus bonuses on every client you manage: for each client you run, for each client that beats last year, and for each client that beats budget.
A seat on a founding team in Milan, and a new kind of job: managing clients and agents together.
How We Hire
Four steps, all done within 3 weeks.
- Intro call (30 min): A first chat with Ciro or Stefano about you, us, and the role.
- Hands-on case (max 3 hours): You manage a sample client with our AI agents: read the numbers, review what the agents produce, decide what goes live, and what gets sent back. At our Milan office: nothing to install, no prior experience with our tools needed.
- Debrief (45 min): You walk us through your decisions and why. One of us plays the client’s CEO.
- Offer: We get back to you within one week of the debrief, whatever the outcome.
How to Apply
Sounds like you? Write to [email protected] with your CV and a few lines on one task from your current job you would hand to an AI agent, and how you would check its work.
Apply · E-commerce Client Lead
Location: Milan, Italy
Compensation: Up to €150k total package
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