About the Position

E-Commerce Operations Support (m/f/d)

Business Operations / Contract / Hybrid

For a long-term transformation project with a client in Vienna, we are looking for an experienced E-Commerce Operations Support Specialist (m/f/d).

The role focuses on ensuring business continuity and providing operational support to the OneShop Squad during an ongoing transformation. You will support daily e-commerce operations across OneShop and the existing legacy webshop, maintain relevant product and campaign data, and help ensure that commercial activities are executed accurately and on time.

You will work closely with business stakeholders and the wider project team to support smooth day-to-day operations, identify operational issues and contribute to the continuous improvement of processes and ways of working.

Conditions

Location: Vienna
Start: ASAP
Duration: 12 months+ with an option for extension
Capacity: 100%
Working model: Hybrid, 2 days per week on site in Vienna
Project language: English
Salary: €480 - €520 a day

Responsibilities

Support the OneShop Squad in day-to-day business operations within OneShop and the legacy webshop
Maintain and update product, content, and campaign-related data across the relevant e-commerce platforms
Ensure the timely, accurate, and reliable execution of operational e-commerce activities
Provide backup support for team members during vacation, illness, and other absences
Support the planning, coordination, and execution of commercial activities, promotions, and product launches
Monitor data quality and identify operational issues that require clarification or resolution
Support the correction of data inconsistencies and operational errors
Collaborate closely with business stakeholders to ensure smooth daily e-commerce processes
Coordinate with internal teams and relevant interfaces to support ongoing operations
Support operational activities during the transformation from the legacy webshop to OneShop
Contribute to the continuous improvement of operational processes, workflows, and ways of working
Document operational procedures, recurring tasks, and relevant process updates
Support issue tracking and follow-up on open operational topics
Help ensure sufficient operational capacity and business continuity within the OneShop Squad

Requirements

Several years of professional experience in e-commerce operations, webshop management, digital commerce, or a comparable role
Practical experience in maintaining product, content, and campaign-related data
Experience with e-commerce platforms, content management systems, or product information management systems
Good understanding of operational e-commerce processes
Experience in supporting promotions, commercial campaigns, and product launches
Strong attention to detail and a high level of accuracy when working with data
Ability to identify operational issues and coordinate their resolution
Structured, reliable, and independent way of working
Strong organizational and prioritization skills
Ability to work effectively in a fast-paced transformation environment
Strong communication and collaboration skills
Experience working with business stakeholders and cross-functional teams
Very good written and spoken English skills

Nice to Have

Experience in the telecommunications sector
Experience with webshop transformation or migration projects
Experience with legacy webshop environments
Knowledge of OneShop or comparable e-commerce platforms
Experience with product data, content management, or campaign management tools
Knowledge of Jira, Confluence, or comparable collaboration tools
Experience in international project environments
Basic understanding of data quality management and operational reporting
German language skills

We Offer

Competitive salary
Opportunity to work on a long-term transformation project
Hybrid working model
Professional growth and development opportunities

About the Company

Qualysoft is a leading company in the e-commerce and digital transformation space, dedicated to helping businesses achieve their digital goals. We are committed to innovation, quality, and excellence in all our projects.

Interested?

Please send us your current CV, including your availability and rate expectations. We look forward to hearing from you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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E-Commerce Operations Support (m/f/d)

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