E-Commerce Support Specialist (Graduate)

About the Position

E-Commerce Support Specialist (Graduate)

ComplyAdvantage has an opening for an E-Commerce Support Specialist to join its E-commerce team on a six-month contract. This role owns the end-to-end account provisioning process, ensuring new customers gain immediate access to their environment and that access is promptly removed when accounts churn. It's an opportunity to bring structure to a manual, evolving workflow and help lay the groundwork for full automation.

Why This Role Exists

• Our E-commerce program currently lacks a fully automated method for managing the environment lifecycle. Currently, creating environments for new customers, providing instant access for trial members, and deactivating environments when customers churn are manual processes.
• This role exists to bridge the gap between our current manual state and a fully automated future. The Account Provisioning Contractor will own the end-to-end manual provisioning process, ensuring new users get immediate value and that security is maintained by promptly removing access for canceled accounts.

Responsibilities

• Environment Provisioning & Deactivation
  • Manage the creation and deactivation of customer environments.
• Provisioning Support & Troubleshooting
  • Serve as the primary point of contact for provisioning-related support.
• Process Documentation & AI Integration
  • Document processes and integrate AI tools to automate provisioning tasks.
• Identify potential competitors & partners
  • Identify potential competitors and partners to enhance our service offerings.

Tooling Environment

This is an ever-evolving position; you will need to be comfortable learning and switching between various platforms as the product matures.

• Mesh: Used for core account provisioning and environment management capabilities.
• Pylon: For managing support tickets and access-related inquiries.
• Gainsight: To track customer health, churn signals, and trial status.
• AI Layer (Gemini/Claude): Used to automate drafting and analyze provisioning data.

Requirements

• Experience: Technical support or operations background with an understanding of user lifecycle management.
• Technical Aptitude: Comfort working across multiple SaaS applications and an instinct for how tools should integrate.
• Communication: Strong written English for professional customer-facing support and documentation.
• Mindset: Highly organized and process-oriented; you enjoy building systems out of manual chaos.

We Offer

• Base Salary: 30,000-35,000 RON (for the 6 months contract)
• Equity: Included
• Benefits: Included

About the Company

Our mission is to empower every business to eliminate financial crime.

By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust.

More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff.

ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at complyadvantage.com.