Ekspert_ka ds. Produktów i Procesów Oszczędnościowych

About the Position

Ekspert_ka ds. Produktów i Procesów Oszczędnościowych

Form of Employment: Employment contract

Location: Katowice, ul. Chorzowska 50 or Warsaw, ul. Puławska 2 (Hybrid work, min. 2 days per work week from the office)

About the Team:

We are creating a team that shapes the savings offer for a wide base of individual customers – from concept to implementation and development. We are responsible for designing modern products that help Poles build financial security and a real financial cushion for the future.

We work dynamically, combining business, analytical, and product perspectives, and our decisions directly impact the bank's results and customers' daily financial choices. We operate in an international environment, collaborating with experts from various markets and leveraging the group's best practices.

Our ambition is to continuously develop the offer and implement solutions that meet changing customer needs, supporting them in building long-term financial stability.

Responsibilities

• You are responsible for the savings offer for children (end to end) including: product development and management, designing and optimizing customer processes, defining and implementing development strategies, ensuring regulatory compliance (in cooperation with the legal and risk departments)
• You share responsibility for creating pension solutions for individual customers
• You coordinate actions between teams (sales, marketing, IT, risk, legal) to successfully implement and develop the offer
• You analyze customer feedback (VOC) – identify the needs of children and parents/guardians and translate them into product and process development
• You monitor the business results of the offer and implement optimization activities
• You conduct market analyses in the Polish and foreign markets and initiate changes that build competitive advantage
• You prepare recommendations and materials for the management team

Requirements

• You have at least 4-6 years of experience in creating and developing products and processes for individual customers (preferably in the financial sector)
• You have experience in savings and/or pension products
• You have experience in end-to-end product management (from concept to implementation and optimization)
• You can comprehensively manage the product offer (product, process, strategy, regulations)
• You have strong analytical skills and experience working with customer data
• You have experience in cross-functional cooperation and leading cross-team initiatives
• You can prioritize tasks and manage several projects simultaneously
• You are results-oriented and focused on achieving business goals

Nice to Have

• You have experience in creating or developing offers for minor or pension customers
• You know trends in children's and youth financial education and/or pension
• You have experience in designing digital solutions (e.g., online onboarding, mobile applications)
• You can analyze foreign markets
• You know English at a level that allows you to work with international materials and analyses, including conducting meetings

We Offer

• We invest in development – we propose funding for training and courses and access to educational platforms: Udemy Business, eTutor, internal e-learning platform. We also offer development internships or consultations with career advisors
• We care about health and safety – we offer a medical package and life insurance for you and your loved ones, access to the Mindgram platform with individual consultations with specialists and webinars. Working at ING, you can join the Employee Pension Program and the Cancer Prevention Program
• Work-life balance in practice means additional days off: "family day" (how you use it is up to you), days off as a reward and free hours for volunteering or health prevention
• For parents, we have additional parental leave days and days off for childcare, regardless of the limit used by the other parent
• By joining us, you choose to work in a stable organization focused on comfortable working conditions with a Top Employer certificate. The future is our joint investment – together with ING, you can get involved in any initiative supporting ESG and social responsibility
• We celebrate together and get to know each other at team outings, family and sports events, such as Children's Day, Run Warsaw or Sports Tournaments
• Fully green office spaces for work and meetings and relaxation areas – all at your disposal

About the Company

At ING, we want to unlock the full potential of our employees, thanks to an inclusive culture where everyone can develop and have an impact on our customers and society. We ensure that diversity, equity, and inclusion are priorities. As an employer subscribing to the principle of equal opportunity, we do not tolerate any form of discrimination, whether related to age, gender, sexual identity, cultural origin, experience, religion, race, ethnic origin, disability, family responsibilities, sexual orientation, social origin, or any other status protected by law. If you need help during the application and/or interview process, please contact the recruiter for the relevant position. We will be happy to assist you to guarantee a fair and accessible process. Learn more about our commitment to diversity, inclusion, and belonging.