Electrical Software Support Engineer 1st Line

About the Position

We are seeking a dedicated Electrical Software Support Engineer 1st Line to join our team at Trimble in Milton Keynes, GB. This role is integral to our customer support team, focusing on providing high-quality support for electrical design and calculation queries, with a strong emphasis on emerging 3D applications.

Responsibilities

• Customer Support: Primarily a first-line role, solving calculation and regulation queries from clients through calls, emails, and internal requests.
• Problem Solving: Provide problem-solving services for electrical design calculations using BS 7671 standards.
• Process Improvement: Contribute to initiatives to improve internal processes, ensuring they are well-documented and staff are adequately trained.
• Collaboration: Liaise with internal and external support staff and developers to understand and resolve customer issues.
• Documentation: Record time spent on work and complete customer support tickets, including defects/bugs on the CRM database.
• Other Duties: Perform any other duties as required.

Requirements

• Experience: Electrical Design/Support Engineer experience with a minimum of 12 months in a similar or support role.
• Education: Degree educated or relevant experience essential.
• Skills:
  • Appreciation and good understanding of Electrical British Standards and regulations (BS7671).
  • Good interpersonal skills, with the ability to reason, influence, and negotiate.
  • Proven collaborative working experience in managing multiple concurrent issues.
  • Strong time management and organizational skills.
  • Ability to communicate complex electrical concepts to all levels of the organization and external customers.
• Knowledge: Any Revit/AutoCAD knowledge would be a distinct advantage.

We Offer

• Company Culture: Join a values-driven team that fosters a sense of belonging, growth, and innovation.
• Impact: Work on projects that make a tangible, positive impact on how people live, build, move, and grow.
• Collaboration: Work with a collaborative, supportive team that shares your purpose.
• Ownership: An entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

About the Company

At Trimble, we are dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter, helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide.

How to Apply

Please submit an online application for this position by clicking on one of the Apply buttons located in this posting.

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Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren’t just words-they’re the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.