Embedded Technical Account Manager

About the Position

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other.

Life at Axon is fast-paced, challenging, and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Responsibilities

As an Embedded Technical Account Manager at Axon, you will become the trusted technical partner for one of the largest and most strategically important public safety organizations in the Netherlands. Working alongside Axon's delivery partner and embedded within the customer's operational environment, you will help ensure Axon's technology delivers measurable operational outcomes while strengthening long-term customer success.

You will serve as the primary technical point of contact throughout the customer's operational journey - providing technical leadership, customer advocacy, proactive guidance, and day-to-day continuity across their Axon ecosystem. Rather than simply responding to issues, you will help the customer maximize adoption, reduce operational risk, improve technical health, and realize greater value from their investment.

Requirements

• Dutch fluency and professional level English spoken and written skills.
• Dutch citizenship (essential for security clearance).
• 5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Professional Services, Technical Consulting, Systems Engineering, or similar customer-facing technical roles.
• Proven experience managing long-term enterprise customer relationships within large, complex organizations.
• Experience working with government, public safety, law enforcement, defense, or highly regulated industries is strongly preferred.
• Strong ability to build trusted relationships across technical teams, operational leadership, executive stakeholders, and third-party partners.
• Excellent political awareness and stakeholder management skills, with the ability to balance customer priorities, partner relationships, and Axon's commercial objectives.
• Comfortable operating independently as an embedded representative while coordinating effectively with wider cross-functional teams.
• Strong technical foundation including working knowledge of:
• Strong communication skills with the ability to adapt technical discussions for everyone from frontline users and administrators through to executive leadership.
• Excellent documentation skills, including architecture diagrams, technical recommendations, operational procedures, customer success plans, and governance documentation.
• A proactive mindset focused on continuous improvement, customer outcomes, and long-term partnership rather than reactive support.
• Previous policing or Koninklijke Marechaussee (KMar) experience.

We Offer

• Competitive salary
• Opportunity to work in a meaningful mission
• Professional growth and development
• Diverse and inclusive work environment

About the Company

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other.

Life at Axon is fast-paced, challenging, and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity, and fosters inclusion. We’re committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].