Employee Experience Specialist – Middle

About the Position

Employee Experience Specialist – Middle

SOFTSWISS is hiring an Employee Experience Specialist to shape and evolve how people experience the company throughout their employee journey. You’ll connect employee experience processes, recognition, employee listening, and culture into one consistent system that helps people thrive and supports a strong, connected organization.

Purpose of the Role

You’ll shape how people experience SOFTSWISS across the employee journey by connecting employee experience processes, recognition, employee listening, and culture into one consistent system. You’ll turn employee insights into meaningful improvements, reduce friction in everyday interactions, and help make key employee moments more intentional. Your work will strengthen engagement, belonging, and culture while creating scalable ways to continuously improve the employee experience.

Responsibilities

• Design and continuously improve employee experience processes across the employee journey, from key employee moments to everyday interactions.
• Build employee experience as one connected system by aligning processes, programs, recognition, listening, and culture initiatives.
• Participate in mapping end-to-end employee journeys, including as-is and to-be journeys, and shaping service blueprints, helping surface backstage systems, tools, and processes that create friction at key touchpoints.
• Lead employee research through interviews, focus groups, pulse surveys, and engagement analysis, turning insights into prioritized actions.
• Own and evolve recognition programs by introducing new mechanics, improving participation, and measuring their impact.
• Participate in shaping and evolving recognition and culture program mechanics, helping track participation and measure impact.
• Design and coordinate employee experience initiatives, cultural rituals, and key moments that bring company values to life.
• Own key Employee Experience metrics, including engagement, belonging, culture pulse, recognition participation, employee feedback, and retention.
• Create practical frameworks, templates, and playbooks that help teams deliver a consistent employee experience.
• Partner with HRBP, Talent Development, Internal Communications, Marketing, IT, and other stakeholders to connect employee experience across functions.
• Continuously simplify processes, remove unnecessary HR noise, and improve the employee journey.

Requirements

• B2+ level of English
• B2+ level of Russian
• 4+ years of experience in Employee Experience, Employee Engagement, Culture, HR Programs, or a similar field.
• Proven experience designing, launching, and continuously improving employee experience programs end-to-end.
• Strong program and project management skills, with the ability to manage multiple initiatives and stakeholders simultaneously.
• Strong systems-thinking skills and the ability to connect separate initiatives into one coherent employee experience.
• Experience with employee listening programs, including surveys, pulse surveys, and focus groups, and the ability to translate insights into actions.
• Experience with recognition or culture program mechanics.
• Experience conducting employee research, analyzing feedback and engagement data, and turning insights into measurable improvements.
• Excellent stakeholder management and cross-functional collaboration skills.

Nice to Have

• Experience with recognition, rewards, or gamification programs.
• Exposure to employee/customer journey mapping and service design methods.
• Familiarity with service design principles or employee journey mapping.
• Experience with HR technology or employee engagement platforms.
• Experience using AI to improve internal processes or employee experience.
• Experience working in global or distributed organizations.

We Offer

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

About the Company

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [email protected]