Employee for our International Customer Service team at the headquarters in Treppendorf (m/f/d)
Primary stack
Job description
About the Position
Employee for our International Customer Service team at the headquarters in Treppendorf (m/f/d)
Thomann
Treppensdorf
Presence / Mobile
Fulltime
We care about our customers - we want them to feel comfortable and well looked after. This is where you come in! You enjoy working with people and don't let things get out of hand. Then we might be looking for you as a dedicated team member (m/f/d) in our International customer service in the headquarters in Treppendorf. You will be our company's calling card, the first point of contact for our customers when they have questions about their order or purchased product via chat, phone, and email.
Your Tasks
We inspire and enable people to speak music, everywhere. And that's what we want with you. Your tasks are as challenging as they are varying:
- First-level-After-Sales-Support – You will be advising and guiding our International customers via phone, email, and chat on an International level
- You will be required to make your own decisions with the coordination of returns, exchanges, refunds, and repairs
- You will make efforts for our customers, to represent their concerns and interests
- You will be responsible for providing a smooth and comfortable service procedure for our customers and maintaining ongoing coordination with our specialists and repair departments
- You will contribute to improve our services continuously
Your Profile
With us, your knowledge, your talent, and your ideas will find the right stage. You should bring the following with you:
- Fluent in spoken and written English and ideally another foreign language
- You have a passion for music and/or experience with the music industry
- You already have after-sales service support and advising customers experience
- You have a high degree of personal initiative, commitment, ability to work in a team, target orientation
- You are experienced with computers and the established MS Office programs
Our Offer
Take a look at what else we offer besides the best colleagues in the world:
- Contact with customers who love us ;-) and business with emotions
- 30 days of holiday
- Attractive and performance-related remuneration with Christmas bonus, as well as company pension scheme
- Pleasant working atmosphere with flat hierarchies
- Modern, well-equipped workplace far away from city noise and traffic jams
- Possibility of mobile working
- Varied projects in an international environment
- Free German lessons
- Corporate benefits and employee discount
- Company canteen with changing, freshly prepared dishes
- Fully equipped rehearsal room
- Modern, in-house fitness studio for free use
- JobRad offer
About the Company
About Us
Founded in 1954, Thomann is now the world’s largest retailer of musical instruments and equipment and ranks among Germany's largest e-commerce companies. Our webshop, thomann.de, lies at the heart of everything we do. Whether you are a beginner or an internationally acclaimed musician, our team of more than 1,900 employees from over 55 nations strives to meet every requirement of our roughly 15 million customers. Our product range currently features more than 120,000 items, spanning instruments and sheet music to event and lighting technology-from the world's leading international brands to our 30 exclusive Thomann private labels.
Thomann Campus
Located in Treppendorf near Bamberg, our campus is home to not only Europe’s largest dispatch warehouse but also Europe’s largest music store: a musicians' paradise covering over 12,000 square meters for testing equipment, making new discoveries, or simply finding inspiration. Our Service Center is also situated on campus. In our specialized service departments and workshops, around 230 staff members handle maintenance, care, and repairs for defective products.
Have we sparked your interest? We look forward to receiving your application, including all relevant documents (cover letter, resume, certificates/references) and your salary expectations.
Laura Stößel
HR Manager
+49 9546 9223-1192
© Thomann. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.