Employee for our Swedish Customer Service team at our Berlin office (m/f/d)

About the Position

We are looking for a dedicated team member (m/f/d) for our Swedish Customer Service team in our Berlin office. You will be our company's calling card, the first point of contact for our customers when they have questions about their order or purchased product via chat, phone, and email.

Responsibilities

• Process orders, create quotations, and manage customer accounts
• Provide first-level after-sales support to international customers via phone, email, and chat
• Look after customers by phone, email, and chat, representing their concerns and interests
• Be responsible for an area of responsibility and make independent decisions to initiate and coordinate returns, exchange of goods, credit notes, and repairs
• Take care of the convenient processing of orders and services
• Work continuously with our specialist service and workshops and coordinate with them
• Provide product advice and translation work in collaboration with our specialist departments

Requirements

• Fluent in Swedish and English, spoken and written on a mother tongue basis
• Passion for music and/or experience with the music industry
• Experience in supporting and advising customers
• High degree of personal initiative, commitment, ability to work in a team, target orientation
• Competent, courteous interaction with customers is one of your strengths
• Experience in using a PC and common office applications
• Ideally, you speak another language

We Offer

• Contact with customers who love us and business with emotions
• 30 days of holiday
• Attractive and performance-related remuneration with Christmas bonus, as well as company pension scheme
• Pleasant working atmosphere with flat hierarchies
• Modern, well-equipped workplace
• Possibility of mobile working
• Varied projects in an international environment
• Free German lessons
• Corporate benefits and employee discount
• JobRad offer

About the Company

Founded in 1954, Thomann is today the largest distributor of instruments and music equipment in the world and one of the largest e-commerce companies in Germany. The webshop thomann.de is at the center of our thoughts and actions. Whether you are a beginner or an internationally acclaimed musician, our more than 1800 employees from over 30 nations aim to meet the needs of our 18 million customers. The range currently comprises more than 110,000 products. From instruments and sheet music to event and lighting technology, from the best-known international brands to our 30 Thomann own brands.

Office in Berlin

Since 2023 we have access to an office in Berlin. Located in Berlin Mitte, the new office offers all the comfort needed to work in good conditions.

Thomann Campus

Treppendorf near Bamberg is not only home to Europe's largest mail order warehouse, but also Europe's largest music store: a 5500 square meter musician's paradise for testing, discovering, or simply being inspired. Our service center is also located on the campus. In the specialist service and workshops, around 170 employees take care of the maintenance, care, and repair of defective products, among other things.

You will spend up to 8 weeks familiarizing yourself with your new role here at our main office with our current Customer Care team. You can gain experience, get to know our headquarters, and experience the Thomann spirit live. Of course, we will organize your accommodation.

Did we spark your interest? Then we would love to receive your compelling application along with your complete documents (cover letter, resume, certificates) and your salary expectations.

• Stefanie Bischoff
• HR Manager
• +49 9546 9223-1188