Enablement Consultant

About the Position

Enablement Consultant

Remote - Mexico

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Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. We are helping improve the safety, efficiency, and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale.

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Responsibilities

In this role, you will:

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Manage the deployment of Samsara technology to customers, enabling customers to achieve quick time to value in their investment
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, participation, product adoption, and account health
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

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Requirements

• Minimum requirements for the role:

  • 2+ years of experience in a senior Customer Success, account management, or consulting role. SaaS experience preferred
  • Bilingual (Spanish and English) is required
  • Strong spoken and written language skills for working with multiple teams and publishing documentation
  • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
  • Experience supporting or working with technical products
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Bachelor’s degree from a 4-year institution
  • Candidate must be based in Monterrey, N.L., or willing to relocate

• An ideal candidate also has:

  • Strong bias for action, the ability to think big, with insistence on high standards
  • Experience facilitating workshops with senior stakeholders and operational teams
  • Strong executive presence and ability to influence cross-functional leaders
  • Excellent communication, facilitation, and stakeholder management skills
  • Proven track record of building trust and communicating effectively with a wide variety of stakeholders: Executives, Day-to-day users of our software
  • Experience serving a large and complex customer base in B2B SaaS
  • Thrives in an unstructured, fast-paced, and change-heavy environment
  • Experience working with different countries of the LATAM regions preferred, but not required
  • Experience working in Tech Touch Engagements
  • Experience using Customer Success Platforms

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We Offer

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

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About the Company

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.