End-User Support Engineer (Endpoint)

About the Position

We are seeking a skilled and motivated End-User Support Engineer (Endpoint) to manage enterprise endpoint environments, implement critical security enhancements, and deliver reliable operational support. In this role, you will take ownership of strategic initiatives and day-to-day operational tasks to ensure our systems remain secure and efficient.

Responsibilities

• Manage the full enterprise endpoint lifecycle, including device technology refresh planning, standardized deployment activities, and inventory cleanup to maintain accuracy and integrity across multiple environments.
• Lead security and compliance initiatives, including the onboarding and configuration of Microsoft Defender for Endpoint to ensure comprehensive threat protection across all enterprise devices.
• Deploy and enforce AppLocker application control policies and implement CIS Benchmark hardening standards to strengthen the organization's overall security and compliance posture.
• Deliver ongoing operational support through routine system maintenance, patch management cleanup, and client software upgrades, ensuring endpoints remain healthy, current, and aligned with organizational standards.
• Troubleshoot and resolve VDI-related issues, conducting root cause analysis on recurring incidents while maintaining technical documentation and standard operating procedures to support operational consistency.

Requirements

• Experience in endpoint engineering or systems administration within a large enterprise environment.
• Hands-on experience deploying and managing Microsoft Defender for Endpoint, including policy configuration and incident monitoring.
• Proficiency in AppLocker policy management and implementation of CIS security benchmarks across Windows-based environments.
• Experience with enterprise endpoint management platforms such as Microsoft Intune, SCCM/MECM, or equivalent MDM/UEM solutions.
• Understanding of VDI technologies (e.g., Citrix, VMware Horizon, or Azure Virtual Desktop) with demonstrated troubleshooting capabilities.
• Clear communication and documentation skills, with the ability to manage multiple priorities, coordinate cross-functional stakeholders, and deliver clear technical reporting.

Nice to Have

• Scripting and automation experience using PowerShell to streamline endpoint management and reduce manual effort.
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator, CompTIA Security+, or equivalent.
• Familiarity with ITIL frameworks and formal change management processes.

Locations

• City: Singapore
• Country: Singapore

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional development opportunities