Engagement Manager (d/f/m), Professional Services

About the Position

Engagement Manager (d/f/m), Professional Services

Düsseldorf

Full time / On-site

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Shape the Future of Live Entertainment Tech

Welcome to vivenu – the global leader in event ticketing technology and one of the fastest-growing tech companies in the live entertainment sector. We are revolutionizing ticketing for international giants like the Grammys, the Golden Globes, Stanford University, and the Hockenheimring – turning a simple ticketing transaction into a true strategic competitive advantage. With over 65 million USD in funding, our platform empowers event organizers to control their brand presence, leverage deep data analytics, and seamlessly integrate ticketing into their digital infrastructure.

With six locations worldwide, we offer an intuitive, customizable solution and industry-leading support that simplifies even the most complex ticketing challenges. We help event organizers create exceptional experiences and achieve sustainable growth.

Join our mission – and shape the future of live entertainment with us.

Your Responsibilities

• Collaborate with Sales, Solutions, and Customer Success teams to design delivery projects that go beyond the core platform – including headless website design, third-party system integrations, and custom scripts
• Delineate projects with a clear definition of the interfaces where the vivenu core product ends, marketplace solutions begin, and custom developments start
• Lead projects as the driving force for scoping and delivery; manage project plans, timelines, resource plans, and stakeholder expectations to ensure timely, on-budget, and high-quality go-live; manage risks in collaboration with Customer Success Managers and Product Teams
• Create Statements of Work (SOWs) and Change Orders while adhering to target margins, billable utilization, and efficient resource allocation for building a scalable P&L business
• Act as the "Voice of the Customer" in close collaboration with Engineering and Product Management to co-create the roadmap based on real delivery insights
• Transform initial customer implementations into repeatable, scalable implementation playbooks and/or marketplace apps for the most common project types – with the goal that this intellectual property (IP) can be used or implemented by the Customer Success/Solutions teams at vivenu, external system integrators, and agency partners
• Ensure quality control so that all deliverables meet customer quality standards and acceptance criteria

Requirements

• 4+ years of experience in technical project management or engagement management in the environment of professional services, consulting, or client delivery
• Proven track record in drafting technical scoping documents and SOWs, managing change orders, and leading multiple parallel enterprise projects with competing priorities
• Excellent presentation, communication, and negotiation skills in customer interactions and the ability to build trust with executives and technical stakeholders
• High familiarity with modern project management tools (e.g., Jira, Asana, Monday.com, Smartsheet) and delivery methodologies
• Experience with the scoping of headless website architectures, interfaces (APIs), third-party integrations, and web scripts
• Fluent in German and English

Why Join vivenu?

Live Entertainment Technology

Play a crucial role for global brands and reshape the fan experience – from festivals to major sports events. With us, you are part of the business of fun – driven by cutting-edge technology that makes special moments for millions tangible.

Sustainable Growth

We are growing sustainably on a profitable, investor-backed basis with real product-market fit. This means continuous investment in our employees, our products, and our long-term vision.

Top-Tier Team

Work with over 160 dedicated professionals – including leaders from Google, Slack, and Salesforce. Together, we shape the future of live entertainment technology – decision by decision.

Global DNA

We are a diverse, performance-driven team with six locations worldwide. With us, talent and impact matter – not hierarchy or background.

Rapid Growth, in Every Sense

Sifted regularly ranks us among the fastest-growing scale-ups in Europe. We are driven by constant learning, shared successes, and collective growth.

Next-Gen Leadership & Insights

Work alongside some of the brightest minds in tech – from Forbes 30 Under 30 founders to "Executive of the Year" award winners. At vivenu, you set new standards for the future of the ticketing industry.

Vivenu Inclusion Statement

At vivenu, we believe that our employees drive our success – and that we win with bold, diverse people. The strongest teams are built on diverse perspectives, experiences, and voices. We are committed to creating a work environment where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment worldwide.

Check out our mission statement and corporate values here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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