About the Position

Engagement Operations Specialist

About the Company

At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalized learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.

We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale.

Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.

Responsibilities

Own the operational part of all tutor-facing programs and projects end to end, for example running the annual tutor conference and the team's webinar series: source speakers, coordinate logistics, track what worked
Drive new engagement projects end to end: From ideation to delivery
Own the operational side of community activities: contests, awards, and story collections that keep tutors engaged
Support Academy's LMS migration: coordinating the content shift, reviewing content, and building an AI workflow to speed it up
Run focus groups, light research and data analysis to improve tutor experience across the channels and Preply
Set up a reporting cadence that tracks how your programs are performing

The outcomes you'll own:

Tutor engagement programs that deliver real value to the tutors who take part, across community, learning, and product launches.
Tutor sentiment and trust: tutors feel motivated and want to keep coming back
Tutor voice reaching the people who need it, so research and focus groups shape real decisions
An operational backbone solid enough that the team moves fast and every program lands on time, whatever the scale

Requirements

Hands-on experience planning and running complex events or programs that reached thousands of people, inside a team with real stakeholders and dependencies, not a small pilot managed informally
5+ years of experience is a reference point, but what matters more: have you actually planned, run, and landed something like this yourself
Comfortable both executing someone else's plan with precision and taking full ownership of a project that has no plan yet
Ability to build working trust with a new team fast, repeatedly, without formal authority to fall back on
Strong stakeholder management and cross-functional collaboration skills, internal teams and external partners
Analytical skills: comfortable pulling insight from research and focus groups, and using data to measure whether a program actually worked
Strong written and spoken communication skills, with sharp judgment on tone
Ability to build AI systems and workflows that replace repetitive manual work

Nice to Have

Strong user empathy: you understand how the programs you run affect a tutor's ability to earn and feel supported
Familiarity with a learning management system such as Docebo, 360Learning, or Thinkific
Experience in professional development or marketplace environments
Experience in content creation, including learning content, and content ops.

We Offer

An open, collaborative, dynamic and diverse culture
A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development
A competitive financial package with equity, leave allowance and health insurance
Access to free mental health support platforms
Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health
The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!)

Our Principles

Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.
We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.
Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.
Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.
Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.
Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.
Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.
Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.
Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.
One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.

Diversity, Equity, and Inclusion

Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.

Engagement Operations Specialist

Job description