Engineer III (Site Reliability)

About the Position

We are looking for an Engineer III (Site Reliability) to join our team at MAPFRE in Webster, MA, US. This role is critical to our Mapfre USA On-Prem and Cloud platform strategy, focusing on ensuring our development platform and processes enable our software engineers to focus more on innovation than infrastructure.

Responsibilities

• Set standards for the monitoring of MUSA on-prem and Cloud infrastructure and applications.
• Ensure the platform target SLAs are met and implement appropriate SLIs for supporting services.
• Use expert communication and troubleshooting skills to aid the Critical Incident Response team in efficient resolution.
• Work with developers during service transition, evaluating reliability and operability of the applications and ensuring adequate monitoring, alerting, and observability.
• Partner with peers within Operations & Infrastructure supporting ongoing maintenance and enhancement of the platform.
• Focus on setting standards for automating routine tasks and workflows in supporting Infrastructure and Engineering teams.
• Support multiple internal stakeholders with a variety of technical challenges.
• Analyze and discern patterns in the variety of issues that arise and propose solutions to these problems.

Requirements

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree.
• Master’s Degree in IT, CS, or related field preferred.
• Hands-on experience in Linux and Windows systems and good understanding of distributed computing environments.
• Intermediate level programming and/or scripting in 3 or more of the following: Python, PowerShell, JavaScript, Terraform, Ansible, etc.
• 2+ years of experience managing CI/CD tooling such as Jenkins, Github, Bitbucket, DevOps in a large-scale environment.
• 3+ Years’ experience managing observability tooling such as Splunk, Dynatrace, etc. in a large-scale environment.
• Advanced understanding of YAML, JSON, HTML, XML.
• 2+ years of work experience supporting relational and non-relational databases (MySQL, MongoDB, PostgreSQL, etc.), including creating and running queries, managing performance, and scaling.
• 3 or more years leading a Platform, SRE, or Production Engineering group for high availability/critical platforms/applications.
• Experience managing a distributed platform including but not limited to deployment/release management, provisioning, capacity management, workload management.

We Offer

• Competitive salary range: $125,000 - $160,000
• Comprehensive benefits including health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks.
• Career growth opportunities through tuition reimbursement, leadership programs, and internal mobility.
• Contribution to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

About the Company

As a global insurance leader with a strong local presence, we offer more than a job - we provide a purpose-driven career where your growth, well-being, and impact truly matter. Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at [email protected].

We are proud to be an equal opportunity employer.