Engineering Manager, Switchboard

About the Position

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

We are seeking an Engineering Manager, Switchboard to lead a team building and operating large-scale distributed systems in a remote role in the United Kingdom.

Responsibilities

• Lead the fullstack Switchboard team responsible for GitLab Dedicated’s customer-facing control panel, and set clear direction for how the team delivers and evolves that product. There is a strong coordination with the assigned Product Manager.
• Hire and develop a high-performing team where team members can thrive and produce results with quality and speed.
• Partner with Technical Team Leads to provide direction and act as final decision-maker and unblocker of the team to move forward fast.
• Partner closely with Product and Design on the customer-facing control panel, including wireframes and UI direction for external users.
• Own planning with the Product Manager, including priorities, dependencies, and the quarterly delivery epic.
• Ensure fast, high quality and cross-functional execution across frontend, backend, UX, product, and technical writing.
• Drive improvements in quality, security, and performance.
• Support the team’s mission of enabling GitLab Dedicated customers to manage their tenant environments while reducing manual operations on the large scale Dedicated fleet.

Requirements

• Proven track record building and owning large-scale distributed services, with the technical depth to dive into architecture and guide the team on technical strategy.
• Experience with fleet management products, including Terraform, Kubernetes, AWS and automated provisioning at scale (20+ clusters).
• Experience in driving operational excellence and you've owned services running at four-nines (99.99%) SLOs and know what it takes to keep them there.
• Experience leveraging AI tooling to boost team productivity, with real lessons learned from both wins and missteps.
• A history of building and managing high-performing, accountable team cultures, including managing out when necessary.
• Comfort driving complex projects to completion without relying on a dedicated TPM.
• Experience leading distributed and remote teams effectively.

We Offer

• Benefits to support your health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental Leave.

About the Company

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.