About the Position

English – Front Desk Sales and Video Surveyor – Lisbon, Portugal

We are seeking a Front Desk Sales and Video Surveyor in Lisbon, Portugal, to convert leads into sales and manage customer relationships.

Responsibilities

Respond to consumer leads within a set time frame (<1 hour)
Contact customers and collect necessary information, evaluate and probe business opportunities and to use one of the company’s preferred providers or technology applications to conduct surveys
Arrange follow-up appointments within a set time
Establish and maintain a strong relationship with the customer
Use the preferred virtual survey tool to evaluate customers’ inventory
All virtual surveys are booked through our preferred technology partners on 100% of opportunities, a physical survey will only be organized through a 3rd party if deemed too complicated or high value
Ensure the data accuracy and timely update of sales lead progress in the company’s CRM system
Determine the customers’ needs and have the responsibility to match these needs with the company’s service capabilities
Make follow-up calls to customers on moves and feedback results
Ensure the customer is reassured, understands the move process and custom formalities
Follow up frequently with the customer to meet service expectations
Look to upsell other services that the company offers
You will be expected to achieve a minimum conversion target from lead to opportunity
Attend to any duties and assume any responsibility as directed as and when required by management.

A self-starter, with sense of urgency in driving to reach goals
Able to work in a fast-paced environment and meet tight deadlines
An assertive person with good interpersonal skills, both written and on the phone
A team player who will go the extra mile to secure business
An excellent customer service attitude
Possess customer service or tele-sales experience, ideally in the logistics/mobility industry
You must be positive, flexible, willing to learn, and constantly push yourself to succeed
Demonstrated work ethic and consistent track record of over achievement including initiative to prospect calls.
Ability to adapt, contribute and succeed in a rapidly changing, fast-paced early-stage company environment.
Proficient in use of Microsoft Office applications
Good English, both written and oral, additional language skills are a plus.

[Company description if present]

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