Enterprise AI Services Manager (m/f/d)

About the Position

Enterprise AI Services Manager (m/f/d)

Join HARMAN as an Enterprise AI Services Manager to lead the adoption and optimization of enterprise AI services, including tools like ChatGPT Enterprise and Microsoft Copilot.

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Responsibilities

As the Enterprise AI Services Manager, you will be responsible for:

• Owning the operational lifecycle management of enterprise AI services, including onboarding, adoption, feature enablement, support readiness, and continuous improvement.
• Managing the portfolio of enterprise AI tools and services, including ChatGPT Enterprise, Microsoft Copilot, GitHub Copilot, and future AI productivity platforms.
• Developing and maintaining service roadmaps, release plans, and feature rollout strategies in partnership with platform providers and internal stakeholders.
• Monitoring service health, adoption metrics, usage trends, and business outcomes to identify opportunities for optimization and increased value realization.
• Partnering with procurement, legal, security, and governance teams to ensure AI services operate within enterprise policies, standards, and contractual requirements.
• Coordinating vendor relationships and serving as the primary point of contact for service-related escalations, roadmap discussions, and operational reviews.
• Defining and maintaining service performance metrics, operational dashboards, and executive reporting that provide visibility into utilization, adoption, and business impact.
• Driving license governance and optimization activities to ensure efficient allocation and utilization of AI service investments.
• Collaborating with change management, training, and communications teams to support awareness, adoption, and effective use of AI capabilities across the enterprise.
• Identifying opportunities to expand AI service capabilities, improve user experience, and accelerate productivity through new features and emerging technologies.

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Requirements

• Bachelor’s degree in Business, Information Systems, Technology Management, Computer Science, or a related field, with 8+ years of experience in service management, SaaS platform management, product operations, or related disciplines.
• Strong experience managing enterprise technology services, SaaS platforms, or digital productivity tools within a large organization.
• Understanding of enterprise AI platforms and services, including generative AI, copilots, AI assistants, and emerging AI productivity technologies.
• Experience with service delivery, vendor management, adoption analytics, license management, and operational performance reporting.
• Proven ability to influence stakeholders, lead cross-functional initiatives, and drive business outcomes through effective service management and continuous improvement.

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Nice to Have

• Experience managing enterprise AI platforms such as ChatGPT Enterprise, Microsoft Copilot, GitHub Copilot, Anthropic Claude, or similar services.
• Certifications in IT Service Management (ITIL), Product Management, SaaS Operations, Microsoft, AWS, or AI-related technologies.
• Experience supporting AI adoption, digital transformation, or enterprise productivity initiatives.
• Experience working in global, matrixed organizations with diverse stakeholder groups and technology ecosystems.

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We Offer

• A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week.
• Access to employee discounts on world-class HARMAN and Samsung products (JBL, Harman Kardon, AKG, and others).
• Learning and development opportunities through our award-winning HARMAN University programs.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.
• Work on best-in-class emerging technologies and an atmosphere that motivates you to give your best.

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About the Company

HARMAN is a global leader in integrated technology platforms that make the world smarter, safer, and more connected. Our innovative technologies turn ordinary moments into extraordinary experiences across automotive, lifestyle, and digital transformation solutions. We market our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, setting ourselves apart by exceeding the highest engineering and design standards for our customers, partners, and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

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Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information, or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: [email protected].

HARMAN is committed to making every employee feel welcomed, valued, and empowered. We encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications, and job-related performance.

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at [email protected]. Requests will be considered on a case-by-case basis in accordance with applicable law.