Enterprise Customer Success Manager (Financial Services)

About the Position

We are looking for an Enterprise Customer Success Manager with Financial Services experience, who will be working with the US Market.

Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the US region.
Act as a trusted advisor of assigned accounts and communicate with them on different levels, including C-level executives.
Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
Help customers achieve their desired outcomes, value realization, and high ROI.
Grow customers' portfolio through zero churn and active cross and upsells.
Maintain a higher than industry average NPS score.

Minimum 5+ years of B2B account management or project management experience working with Enterprise accounts in the US (Financial Services, specifically Credit Unions or Banks, experience is required).
Experience working with CRM, BPM, LC/NC, AI solutions will be a preference.
English language skills and executive-level communication.
Desire to learn and adapt fast according to a changing market environment.
Customer-centric expert with a track record in delivering customer success.

The award-winning product (a Leader in Gartner Quadrants) to be proud of.
A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.
Culture of genuine care, ownership, dedication, and high standards (learn more here).
A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favourite memories at our parties.
Caring for your health: Creatio offers several options for medical insurance together with our medical partner.
Creatio offers all team members competitive pay.
Paid leave options for life-qualifying events, sicknesses, etc.
Nice and modern hub in the Boston city center to get acquainted with colleagues or to gain some quiet space for concentration.

We wholeheartedly believe in our values.

They guide each decision we make, serving as the path we follow to achieve our goals.

Regardless of our location, we always work as one towards the same goal.

We genuinely care about our customers, partners and co-workers. This is a defining part of our DNA.

We find meaning and purpose in what we do. We don’t make excuses and never stop until it’s done.

We push ourselves to deliver according to the highest standards.

We work hard to become a better version of ourselves and embrace an everyday improvement approach.

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