Enterprise Implementation Specialist, Americas

About the Position

Enterprise Implementation Specialist, Americas

Ahrefs is an all-in-one marketing intelligence platform used by marketers, businesses, and agencies around the world. We’re looking for an Enterprise Implementation Specialist to own the technical support and implementation after an enterprise customer signs.

This role is based out of one of our offices, Palo Alto (CA) or Cambridge (MA). You can be based in whichever you have the legal right to work in, but this is an on-site role. You’ll serve customers across the Americas.

Responsibilities

• Run hands-on account setup for new enterprise customers, configuring projects, workspaces, permissions, and integrations to match how each customer actually works.
• Own keyword migrations end to end: audit what they have, map it across, move it, validate it, and make sure nothing quietly went missing.
• Deliver onboarding training to customer teams, from the SEO practitioners to marketing managers.
• Be the technical escalation point for your accounts: triage support requests, dig into the actual problem, resolve what you can, and drive what you can’t to the right people internally.
• Turn what you learn into reusable assets (migration playbooks, training materials, documentation) so the tenth implementation is faster than the first.
• Feed real customer friction back to Product.

Requirements

• 3-5 years in customer support, implementation, onboarding, technical account management, or a comparable hands-on post-sale role at a SaaS company.
• Direct experience taking enterprise customers live. You’ve owned a go-live, not just supported one.
• Genuine comfort with data migration work: mapping, transforming, validating, and explaining to a customer why their 40,000 keywords came across as 39,847.
• The ability to run a training session and have the attendees leave able to do the thing.
• Real technical range: APIs, integrations, CSVs, spreadsheets at scale, and the instinct to reproduce a bug before escalating it.
• Strong written and verbal communication.
• The ability to figure things out independently.
• AI must be a part of your daily workflow.
• A “first do it, then do it right, then do it better” mentality. The tenth implementation should be faster or smoother than the first.

Nice to Have

• Working knowledge of SEO: keyword research, rank tracking, site audits, backlinks. You don’t need to be a practitioner, but you should know what a customer means when they say their crawl budget is a problem.
• Hands-on time with Ahrefs, or with a competing enterprise SEO platform.
• Experience with enterprise onboarding at scale.
• Experience working next to an account management or CS function.

We Offer

• Competitive salary
• Opportunity to work in a fast-moving, low-ego, multinational company
• Professional growth and development opportunities

About the Company

Ahrefs runs an internet-scale bot that crawls the whole web 24/7, storing huge volumes of information to be indexed and structured in a timely fashion. Our backend system is powered by a custom petabyte-scale distributed key-value storage to accommodate all that data coming in at high speed. With this data, Ahrefs builds analytics services for end-users in the Search Engine Optimization (SEO) space and a web-scale search platform.

We are a lean and robust team who strongly believe that better technology leads to better solutions for real-world problems. Our motto is first do it, then do it right, then do it better.

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