Enterprise Solutions Engineer - Mexico

About the Position

Enterprise Solutions Engineer - Mexico

ElevenLabs is an AI research and product company transforming how we interact with technology. We are looking for a driven Solutions Engineer to join our team in Mexico and help scale our voice AI platform for enterprise customers.

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth, and Sequoia. We've raised $781M in funding and our last valuation was $22B.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• ElevenAPI gives developers access to our leading AI audio foundational models.

Responsibilities

As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.

• Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
• Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
• Craft compelling technical demonstrations that clearly communicate our product's value proposition.
• Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.
• Build self-service tools and documentation that empower customers to implement solutions independently.
• Identify opportunities to productize common integration patterns or features, and work with our product teams to make these real!

Requirements

We're looking for exceptional individuals who excel at working with customers on technical problems and excited to work with us to scale this efficiently. You'll thrive with us if you:

• Are passionate about AI, technology, and ElevenLabs products.
• Enjoy working directly with customers, iterating on solutions, and providing tailored support.
• Have a talent for identifying patterns that can be standardized and scaled.
• Have strong empathy for customers, sales, and product teams.
• Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions.
• Experience working with customers. It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity.
• Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
• Excellent communication skills with the ability to adapt messaging to different audiences.

We Offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

Location

This role is remote-first, so it can be executed from anywhere in Mexico, with a preference of Mexico City. Expect regular travel for customer onsites. Fluency in English and Spanish and a deep understanding of the regional and cultural nuances is required.

About the Company

ElevenLabs is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other legally protected statuses.