ERP & Business Applications Support Engineer (Microsoft Dynamics 365 F&O / Triskell)

About the Position

We are looking for an ERP & Business Applications Support Engineer (Microsoft Dynamics 365 F&O / Triskell) to join our team in Lisbon, Portugal. This role is part of a hybrid working model (50/50).

Company Description

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services.

Responsibilities

• Provide Level 1, Level 2, and Level 3 support for Microsoft Dynamics 365 Finance & Operations.
• Diagnose, investigate, and resolve application incidents.
• Perform functional and technical analysis of issues.
• Escalate incidents to vendors or partners when appropriate.
• Maintain application configurations and support system updates.
• Contribute to patch management activities.
• Perform root cause analysis and support continuous improvement initiatives.
• Improve documentation and operational procedures.
• Support business process optimization.
• Following training, provide support and basic administration for Triskell.

Requirements

• 3 to 5 years of experience supporting or administering ERP solutions, preferably Microsoft Dynamics 365 Finance & Operations.
• Experience supporting business-critical applications.
• Experience providing Level 1, Level 2, and Level 3 application support.
• Experience with API/interface implementation.
• Strong analytical and problem-solving capabilities.
• Understanding of business processes and application support.
• Operational rigor, autonomy, and accountability.
• Effective communication with business stakeholders.
• Professional proficiency in English.
• French considered an advantage.

Nice to Have

• French language skills.
• Exposure to Triskell or similar business applications.

We Offer

• Opportunity to work with a leading European digital services company.
• Hybrid working model (50/50).
• Professional growth and development opportunities.

Location / Work Model

• Lisbon, Portugal
• Hybrid working model (50/50)