Escalation Engineer (VoIP engineer, NOC T2)

About the Position

Escalation Engineer (VoIP engineer, NOC T2)

We are seeking an Escalation Engineer (VoIP engineer, NOC T2) with experience in VoIP implementation and support to join our team in Ukraine or remotely.

Company makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models.

Location: Ukraine/Remote

Salary: Up to 4000$ USD

Responsibilities

• Perform level 2 service and change requests; ensure proper change tracking.
• Troubleshoot network and platform issues from a server-side perspective.
• Primarily responsible for monitoring all business and infrastructure events by responding to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring.
• Primary point of contact of third-party service providers who will be contacted for interconnections, issues, outages, and troubleshooting.
• Oversee different support channels within the shift to ensure all issues/requests/incidents are addressed properly.
• Oversee general or global issues and ensure awareness among all relevant team members.
• Collaborate in training and mentoring junior team members.

Requirements

• Experience with VoIP implementation and support, specific configuration of SIP Endpoints, and troubleshooting SIP telephony challenges.
• 2+ years experience working in a global technical or support role within telecommunications, data network, or application server environment.
• Demonstrated understanding of network topologies, Linux server-client environments, and telecommunication environments with a focus on SIP.
• Understanding of packet analysis and packet capture utilities.
• Ability to work in a fast-paced environment with dynamic priority evolution.
• Ability to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes.
• Professional written and verbal communication skills.
• Amenable to work on a shifting schedule.

Skills

• VoIP
• SIP Endpoints
• Linux

We Offer

• Great career growth opportunity to develop within the Company.
• Learning culture - We invest greatly in learning and developing professional and personal skills.
• Working in a truly international team on truly international and multi-regional projects.

Company Details:

• Main office in Israel, plus an office in the Philippines.
• Communication language within the company is English.

Team:

• 3 backend + 2 frontend and CTO in Israel, 3 frontend in Ukraine.

Benefits:

• 20 vacation days, 15 sick leave days.
• Health insurance from the first day + 1:1 with a psychologist.
• Corporate account on Udemy.
• English and Hebrew lessons.
• Various events.

The description corresponds to the text of the original and the language of the document provided by the employer’s company.