About the Position

MAPFRE SA is looking for a Senior CRM Specialist to join our Solutions Technology Customers - CRM department in Madrid, Spain. We collaborate at a corporate level with different countries and entities within the Mapfre Group, aiming to:

Implement and evolve the corporate technological strategy.
Act as a "design authority" for initiatives and projects of Mapfre Group subsidiaries.
Propose new solutions or processes to optimize and evolve the use of implemented technology and achieve business objectives.

Location:

Calle María Tubau, Madrid.

About the Role:

We are seeking a Senior CRM Specialist with experience in analyzing, designing, and implementing CRM solutions, as well as evolving and maintaining existing systems. The selected candidate will participate in digital improvement and transformation projects, acting as a bridge between business and technology, and ensuring the correct functioning, evolution, and optimization of the CRM platform.

Responsibilities

Lead the technical and functional CRM service: Define and prioritize tasks with the team, ensure the smooth operation of platforms, and manage, maintain, administer, detect errors, ensure security, etc.
Provide technological and functional advice in CRM: Analyze the technical feasibility of business needs, design solutions, and propose technical solutions.
Collaborate with different internal areas and stakeholders: Understand needs and propose solutions and estimates in terms of time and cost.
Lead and execute end-to-end technological projects/developments: Conceptualization, development, testing, monitoring, integration with other systems/applications/databases, and validation and proposals for improving designs or architectures. Ensure the correct delivery of platform projects and evolutions in terms of time, quality, and budget.
Coordinate maintenance services for implemented solutions: Review technical approaches and ensure compliance with best practices.

Requirements

Education: University degree in Computer Science, Telecommunications, or similar.
Language: English level B2.
Experience: At least 4-5 years of experience in CRM departments or technology consulting, primarily in the Salesforce environment.
Essential: Experience in implementing, maintaining, or evolving CRM solutions.
Knowledge: Familiarity with Sales and Service clouds, best practices related to platform processes and configuration, knowledge of other clouds and components (Data Cloud, Experience Cloud, Digital Engagement, Service Cloud Voice, Agentforce, etc.).
Technical Skills: Knowledge of integrations, architectures, and data access through standard connectors or APIs.
Additional Skills: Knowledge and experience in adjacent technologies (CTIs, landings, frontends) will be positively valued. Experience in AWS will also be valued.
Project Management: Experience in CI/CD in the Salesforce environment and technical tools.
Skills: Project management skills, ability to manage multiple projects and maintenance services simultaneously with multidisciplinary teams.

Competencies

Analytical and problem-solving skills.
Results-oriented.
Teamwork.
Autonomy and proactivity.
Communication skills with business areas.
Organization and task management skills.

Nice to Have

Certifications: CRM certifications (Dynamics 365, Salesforce).
Agile Methodologies: Experience in agile methodologies.
Cloud Environments: Experience in cloud environments (Azure, AWS).

We Offer

Flexible Schedule and Remote Work: 3 days in the office and 2 days remote.
Flexible Compensation Program: Subsidies for meals, childcare vouchers, health insurance, life insurance, employee discounts, etc. If you live in Madrid, you will have access to a bus route to the office.
Attractive Pension Plan.
Summer Intensive Schedule.
Professional Development: Be the protagonist of your learning path with thousands of resources to continue enhancing your technical knowledge. Additionally, you will have €1,100 annually to further expand your expertise.
25 days of vacation per year (proportional days from the date of your incorporation).
Additional Days Off: No work on December 24, December 31, and January 5.
28 annual hours for personal matters + 3 recoverable days during Easter.
Volunteer Projects: Opportunity to participate in volunteer projects.
Facilities: Paddle tennis courts and gym in our María Tubau offices.
Work Environment: An incredible place to work! We are ranked among the 50 best companies to work for in Spain according to Forbes magazine.

Diversity and Inclusion:

All selection processes at Mapfre are conducted based on the principles of EQUALITY OF OPPORTUNITIES and NON-DISCRIMINATION, with the candidate's ABILITIES and PERSONAL AND PROFESSIONAL WORTH being the criteria for their final selection for the job position.

We create work environments that value diversity and where there are no discriminations based on sex, race, ideology, religion, sexual orientation, age, nationality, disability, or any other personal, physical, or social condition.

You can consult our Diversity and Equal Opportunities Policy: politica-de-diversidad-e-igualdad-de-oportunidades.pdf

By registering for this offer, you are informed and consent to the processing of your personal data provided voluntarily through this platform by Mapfre. If you provide data of third parties other than yourself, you guarantee that you have obtained and have the prior consent of the same for the communication of their data and have informed them.

Mapfre, as the responsible party, will process your data for the sole purpose of processing your participation in selection processes, for which profiles may be created, and the treatment of your data may result in the existence of automated decisions. For the purpose of managing your participation in various selection processes in Mapfre Group companies, subsidiaries, and affiliates, and Fundación MAPFRE, your data may be communicated to these entities and may be subject to international transfer.

You can consult additional information on data protection at Mapfre in https://www.mapfre.com/corporativo-es/clausulas/RRHHseleccion.pdf, where we indicate where to exercise the rights of access, rectification, deletion, limitation, opposition, and portability of your personal data.

Work Area: CRM, Telecom, Telecommunications, Database, Technology

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