About the Position

Job-Id: 20318

EUS Specialist IT Technician

Enthuse customers and provide the best experience through best-in-class hardware, software, and technical support services.

• Location: UK – Iver Heath - Slough
• Department: IT
• Employment Type: Full-time

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Responsibilities

• Maintain functional and operational documentation
• Provide on-site or remote End User Support at Level 2
• Analyze and troubleshoot advanced technical problems
• Manage your own ticket queue to keep SLA green
• Identify topics for improvement and areas for automation
• Fulfill on-site tasks as well as customer standards and processes

Requirements

• At least 3-5 years of experience (or equivalent) in the same position
• Advanced knowledge of the MacOS environment
• Advanced technical knowledge
• Good knowledge of VDI support
• Willingness and ability to travel internationally for work
• High professionalism at work, ability to handle confidential information

We Offer

• Unlimited employment contract
• International job opportunities
• Onboarding program
• Company events
• Internal career development program
• Medical cash plan

About the Company

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers, and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.