Executive, Customer Success (Market Insights)

About the Position

We are looking for a Customer Success Executive (Market Insights) to join our global team at NIQ/GFK. This pivotal role focuses on driving user adoption and satisfaction for our proprietary tool, gfknewron. You will be the strategic partner for our local and regional clients, ensuring they derive maximum value from our digital solutions.

Responsibilities

External

• Strategic Partner: Establish and maintain strong relationships with local and regional clients.
• Innovation Agent: Drive change and faster reactions to changing market requirements.
• Consulting Services: Provide in-depth consulting, insights, analytics, and thought leadership.
• Relationship Management: Serve as the relationship owner within Customer Success to manage client relationships and execute critical communications.
• Network Building: Build effective and meaningful relationships at all levels to maximize business opportunities.
• Joint Business Plan: Lead the Joint Business Plan process, aligning customer objectives, defining success metrics, and collaborating with commercial functions.
• Quantified Business Opportunity: Lead the Client Review process, focusing on service delivery and ROI elements.
• Client Training and Onboarding: Ensure effective and efficient client training and onboarding of new customers.
• Voice of Customer: Act as the Voice of Customer, ensuring client needs are met by the appropriate teams.
• Market Expertise: Be a market expert for the handled category/industry segment.
• Client Services Coordination: Coordinate client services locally and regionally.
• Lead Identification: Co-identify leads for cross-sell and upsell opportunities with the client.
• Renewal Rate Improvement: Help improve the renewal rate by demonstrating clear business outcomes and value.

Internal

• Certified CSM: Hold a gfknewron market, predict, and consumer certificate.
• Market and POS Knowledge: Build solid market and deep POS knowledge.
• Feedback Provision: Collect and provide feedback to product teams on functionality and features of the gfknewron platform.
• Collaboration: Collaborate with account management, pre-sales, and renewal stages, and other business unit teams.
• Internal Client Services Coordination: Coordinate internal client services nationally and internationally.
• Quality Control: Validate and conduct QC to guarantee GfK seal of quality.

Requirements

• Education: Degree in Business, Marketing, or Statistics.
• Experience: At least 1-3 years of experience in Market Research, Product Marketing, or Business Development within Home & Lifestyle, Consumer Durables, or Technology industries.
• Skills:
  • Excellent English language skills
  • Strong presentation and communication skills
  • Client-centric approach
  • Proactive and consistent engagement with multi-disciplined teams
  • Coordination and decision-making skills
  • Ability to drive delivery of results across diverse cultures and disciplines
  • Passion, dedication, commitment, eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude
  • Analytical problem-solving skills

We Offer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About the Company

NIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We offer accurate, actionable information and insights to consumer packaged goods manufacturers, tech and durable manufacturers, and retailers. Our approach combines proprietary data with other data sources to help clients understand current trends, future developments, and how to act on this knowledge. We operate in over 90 countries, covering more than 90% of the world’s population.

NIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.

For more information, visit NIQ.com.

Our Commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.

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