EXECUTIVE-LMS SUPPORT

About the Position

At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

Job Title: EXECUTIVE-LMS SUPPORT

Location: Gurgaon, Haryana, India

Work Mode: Hybrid model

Span of Control: Individual Contributor

Job Summary

The Executive – LMS Support is responsible for providing technical and functional support for Learning Management Systems, resolving user issues, managing incidents, generating reports, and ensuring smooth learning platform operations. The role involves close coordination with global clients, internal teams, and technology stakeholders.

Responsibilities

• Provide technical and functional support for LMS platforms and related learning applications.
• Resolve user issues related to login, access, course enrollment, learning records, and system functionality.
• Manage and track support tickets, incidents, and customer escalations within defined SLAs.
• Take end-to-end ownership of incidents and perform root cause analysis for recurring issues.
• Coordinate with internal technology teams and global stakeholders for complex issue resolution.
• Create and maintain LMS user accounts, course assignments, enrollments, and learning records.
• Generate learner, course, usage, completion, and other customer-specific reports.
• Maintain accurate documentation, knowledge articles, and standard operating procedures.
• Support testing of system enhancements, fixes, and new platform features.
• Identify recurring issues and recommend process or platform improvements.
• Maintain high standards of customer service and communication.

Requirements

• Educational Qualification: Bachelor's degree required
• Experience: 2 to 3 years of experience

Core Skills

• LMS
• Technical support
• User issues
• Incident management
• Reporting

About the Company

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

For more information about NIIT, visit our website.