Experienced Professional | Client Strategy Luxury, Beauty, Design & Travel Manager

Experienced Professional | Client Strategy Luxury, Beauty, Design & Travel Manager

General Information

• Office: Milano, Italy
• Date Published: 09-Jul-2026
• Ref #: Management Consulting
• Type of Presence: Hybrid

About the Position

JAKALA is a company that works on data, artificial intelligence, and experience development to generate a significant and lasting impact globally. Present in over 30 cities in 21 countries, our teams combine expertise in strategy, technology, creativity, and operations to offer personalized experiences and transformative solutions to our clients, supported by data and artificial intelligence. The Jakalers are a heterogeneous group of over 3,000 people, driven by passion, ambition, and brilliant ideas. This unique combination of talents is the distinctive factor that has inspired our purpose: Together to get there.

Creating a better world is our ultimate goal: our ambition is to generate value for all our stakeholders in a sustainable way, with particular attention to ethics, climate, and quality. In 2021, we chose to become a Benefit Corporation, demonstrating our long-term commitment and the desire to protect the principles and values that guide our actions every day.

We believe that diversity is the key to our success, and for this reason, we are committed to creating an inclusive work environment where everyone can feel valued for their uniqueness. All our job opportunities are open to candidates belonging to the protected categories L.68/99.

Responsibilities

• Guide end-to-end Beauty & Luxury projects, coordinating multidisciplinary teams and ensuring respect for timelines, costs, KPIs, and expected quality
• Support clients in the different project phases – from initial analysis to solution design and implementation – ensuring clarity, shared understanding, and informed decision-making
• Supervise projects across multiple European markets with the goal of guiding evolved CRM strategies, improving customer experience, and generating concrete business value
• Manage project governance, anticipating critical issues, promoting effective solutions, and ensuring structured communication to all stakeholders
• Act as a trusted partner for the client, identifying new business opportunities, interpreting market trends, and proposing evolutions of JAKALA services
• Support in managing the commercial pipeline, contributing to the construction of customized value propositions for Beauty & Luxury clients
• Collaborate with different JAKALA practices to ensure the best combination of skills, solutions, and executive capabilities

Requirements

• Consolidated experience (5-6 years), gained in a consulting firm, in the Beauty & Luxury sector, with a solid understanding of market dynamics and customer needs in the industry
• Solid experience in CRM and E-mail Marketing and knowledge of digital ecosystems
• Mastery of the main themes in CRM, Customer Experience Management, Loyalty, Campaign Automation, Lead Management, and/or Network Development
• Strong commercial acumen and ability to become a trusted advisor to clients and internal stakeholders
• Excellent knowledge of Italian and English
• Experience in managing cross-functional teams and people management skills
• Excellent communication skills and a strong customer orientation to successfully interact with internal and external stakeholders, even managing structured governance moments (e.g., SAL, Steering Committee, Business Review)
• Having worked in cross-channel synergies (e.g., CRM, Social, SEO, CRO) and knowing a third language (preferably French, Spanish, or German) will be considered a plus

We Offer

• In JAKALA, we believe that people's time and well-being must always be respected: we encourage an office presence of 10 days a month, leaving full freedom to work from wherever you prefer, both in Italy and within the European Community. Our Total Reward system includes exclusive conventions for travel, restaurants, shopping, gym, and leisure, as well as free telemedicine and psychological support services, designed for you and your loved ones. Investing in our selection process means receiving authentic support: a dedicated Recruiter will accompany you with personalized feedback, career advice, and insights on your CV, regardless of the outcome of the application. No AI, just people. And, thanks to the Your Time Back initiative, we return the time invested in interviews with an empowerment path signed by Unobravo.

Remuneration

For this position, the expected gross annual salary is between €44,000 and €65,000. The salary proposal will be defined within this range based on experience, acquired skills, and seniority level consistent with the role, applying objective and gender-neutral criteria. The Commercio – Terziario Collective Bargaining Agreement applies.

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