Experienced Professional | Digital Analytics & CRO

About the Position

Experienced Professional | Digital Analytics & CRO

📍 Location: Milano, Italy

JAKALA is a company that works on data, artificial intelligence, and experience development to generate a significant and lasting impact globally. We are looking for a Digital Analytics & CRO expert to join our largest CRO team in Italy.

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Responsibilities

• Analyze user behavior using tools like Google Analytics to identify opportunities for conversion growth.
• Utilize UX analysis tools (Hotjar, Clarity, Contentsquare) to interpret heatmaps, scroll maps, and session recordings.
• Ideate, design, and monitor A/B tests and personalization activities.
• Independently manage qualitative and quantitative UX/UI analyses, translating data into actionable insights.
• Design structured experimentation programs aligned with business objectives.
• Conduct UX and market research (surveys, usability tests, interviews, diary studies, crowd-testing).
• Transform qualitative insights into operational recommendations for website and app optimization.
• Coordinate activities across multiple projects simultaneously.

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Requirements

• 2-4 years of experience in Digital Analytics and/or Conversion Rate Optimization.
• Excellent knowledge of Google Analytics (Adobe Analytics is a plus).
• Experience with UX analysis tools (Hotjar, Clarity, Contentsquare).
• Experience in CRO and A/B testing projects.
• Strong analytical and problem-solving skills.
• Passion for the digital world.
• Good knowledge of the English language.

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We Offer

• Hybrid work model: 10 days in the office per month, with the freedom to work from anywhere in Italy or within the European Community.
• Exclusive Total Reward system including discounts for travel, restaurants, shopping, gym, and leisure activities, plus free telemedicine and psychological support services.
• Dedicated recruiter support with personalized feedback, career advice, and CV insights, regardless of the application outcome. No AI, just people. Plus, we give back your time with the Your Time Back initiative.

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Remuneration

For this position, the expected gross annual salary is between €25,000 and €40,000. The salary offer will be determined within this range based on experience, skills, and seniority level, applying objective and gender-neutral criteria. The Commercial – Tertiary Sector Collective Bargaining Agreement applies.

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About the Company

JAKALA is a company that works on data, artificial intelligence, and experience development to generate a significant and lasting impact globally. We are present in over 30 cities in 21 countries, and our teams combine expertise in strategy, technology, creativity, and operations to offer personalized experiences and transformative solutions to our clients, supported by data and artificial intelligence. Our diverse team of over 3,000 people is driven by passion, ambition, and brilliant ideas. This unique combination of talents is what inspires our purpose: Together to get there.

Creating a better world is our ultimate goal: our ambition is to generate value for all our stakeholders sustainably, with particular attention to ethics, climate, and quality. In 2021, we chose to become a Benefit Corporation, demonstrating our long-term commitment and willingness to protect the principles and values that guide our actions every day.

We believe that diversity is the key to our success, and for this reason, we are committed to creating an inclusive work environment where everyone can feel valued for their uniqueness. All our job opportunities are open to candidates belonging to the protected categories L.68/99.

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Ready to start?

This is not just an application. It's a journey that starts now. Send us your CV: we can't wait to meet you!