Job Description, Responsibilities & Requirements
About the Position
Experienced ServiceNow Operations Specialist
Location: Bangalore, India
Company: Boeing
Job Type: Regular
Role Type: Hybrid
Position Overview
Boeing India Engineering & Technology Center (BIETC) is based in Bangalore, India and is engaged in the development of advanced aerospace and aviation technologies and software products. The Experienced ServiceNow Operations Specialist is responsible for the operational stability, governance, and continuous improvement of the ServiceNow platform supporting Boeing’s enterprise service management environment. This role manages day-to-day platform support, incident resolution, release coordination, performance monitoring, and operational reporting to ensure ServiceNow enables efficient, secure, and reliable business and IT service delivery across the enterprise.
Responsibilities
- Manage operational support and administration of the ServiceNow platform in a large, global enterprise environment.
- Ensure ServiceNow availability, performance, and reliability for business-critical workflows and service management processes.
- Manage and prioritize platform incidents, service requests, problems, and escalations through resolution.
- Monitor platform health, integrations, scheduled jobs, queues, and system logs to identify and resolve issues proactively.
- Coordinate platform upgrades, patches, hotfixes, and release activities in alignment with Boeing change management and governance standards.
- Partner with infrastructure, cybersecurity, application support, and business teams to support integrated enterprise services.
- Oversee incident, problem, and change workflows to ensure adherence to ITIL-based processes and internal controls.
- Maintain documentation, runbooks, support procedures, and knowledge articles for operational use.
- Track and report key metrics such as SLA compliance, incident trends, system availability, and operational performance.
- Support audit, compliance, and security requirements related to platform operations, access controls, and data governance.
- Identify and implement opportunities for automation, process optimization, and service improvement.
Requirements
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Basic Qualifications (Required Skills/Experience):
- A Bachelor’s degree is required as a BASIC QUALIFICATION.
- 5+ years of experience in enterprise IT operations, application support, or service management.
- 2+ years of direct ServiceNow operational support or platform administration experience.
- Strong understanding of ServiceNow core modules such as Incident, Problem, Change, CMDB, Service Catalog, and Reporting.
- Experience supporting enterprise-grade workflows, integrations, and operational controls.
- Knowledge of ITIL processes and IT service management best practices.
- Demonstrated ability to manage incidents, escalations, and cross-functional troubleshooting efforts.
- Strong communication skills with the ability to work effectively with technical teams, leadership, and business stakeholders.
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Preferred Qualifications:
- ServiceNow Certified System Administrator and other ServiceNow certifications.
- Experience supporting ServiceNow in a complex, regulated, or highly distributed enterprise environment.
- Familiarity with integrations using REST, SOAP, APIs, and MID Server technology.
- Experience with scripting, workflow automation, and platform optimization.
- Understanding of Agile, DevOps, and CI/CD practices in enterprise environments.
- Experience supporting audit-ready environments and security-sensitive systems.
Core Competencies
- Operational leadership
- Platform reliability and service ownership
- Root cause analysis and problem solving
- Governance and control adherence
- Cross-functional collaboration
- Process improvement and automation
- Clear communication and stakeholder management
- Attention to detail and accountability
We Offer
- Competitive base pay and incentive programs.
- Industry-leading tuition assistance program pays your institution directly.
- Resources and opportunities to grow your career.
- Up to $10,000 match when you support your favorite nonprofit organizations.
About the Company
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Applications for this position will be accepted until Jun. 19, 2026
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
Relocation:
This position does offer relocation within INDIA.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.