Expert Application Services (All Genders)

About the Position

Expert Application Services (All Genders)

Join H World International as an Expert Application Services professional in Frankfurt am Main, where you'll resolve technical issues and ensure seamless guest experiences.

About H World International

With our eight brands, we, as a hotel group, take pride in being able to offer our guests unique experiences and continuously evolving.

However, our journey wouldn't be complete without you as part of our team! We provide you with opportunities as diverse as our products. Yet, always follow your instincts, true to our motto: Make it your journey!

We want you to feel comfortable with us, enjoy your work, and have the chance to grow. Come join us and embark on an exciting journey!

Responsibilities

• As our technical problem solver, you’ll resolve deep-level errors within our PMS, CRS, and CRM hospitality stack
• Ensuring a seamless guest journey, you manage API connectivity and data flow for integrations like payment systems
• Getting to the bottom of bugs, you provide detailed root-cause reports to our Central Product teams
• Bridging operations and tech, you translate complex needs into clear requirements for the global roadmap
• By monitoring system logs and trends, you fix "pain points" before they ever impact the guest experience
• Empowering the team, you create advanced manuals to boost self-service capabilities across our hotels

Requirements

• With a solid IT background, you’re comfortable in remote-first and distributed environments
• Your analytical mindset helps you trace software conflicts or configuration errors back to their source
• Expertise in Windows, M365, and AD is your foundation, including authentication and networking (VPN/DNS)
• Bridging the gap between tech and non-tech users is where your clear communication skills shine
• Fluency in German (C1+) and English is essential for our daily international collaboration

We Offer

• Attractive employee rates in our hotels
• Flexible working hours
• Home office/mobile working options possible
• Diverse growth opportunities within our group
• Cross-training possibilities
• Corporate benefits
• Extensive training offerings, e.g., through our eLearning platform
• Provided meals (lunch and complimentary drinks in the office)
• Business bike leasing
• Support association & Social Day
• Christmas & holiday bonuses
• Employer-matched savings plans
• Anniversary payments
• Travel cost reimbursement (Germany Ticket) or free parking

Contact

We welcome applications from all qualified candidates regardless of their skin color, religion, gender, gender identity, sexual orientation, national origin, age, or disability.

Get your own impression of us and find us on our booking page. Your contact person for this position:

• Patrick Zamzau
• Manager Talent Acquisition

Apply now!

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