About the Position

Expert Application Services (All Genders)

H World International - Team Center in Frankfurt am Main is looking for a dedicated professional to join our team. As an Expert Application Services professional, you will be responsible for solving complex IT issues and ensuring seamless guest experiences.

About H World International

With our eight brands, we, as a hotel group, are proud to offer our guests unique experiences and continuously evolve. But our journey wouldn't be complete without you as part of our team!

We offer opportunities as diverse as our products. But it's always about you, true to our motto: Make it your journey!

We want you to feel at home with us, enjoy your work, and develop yourself. Join us and embark on an exciting journey!

Responsibilities

As a technical problem solver, you will resolve complex issues in our IT stack (PMS, CRS, and CRM) at an expert level.
To ensure a smooth guest journey, you will manage API connections and data flow to third-party systems such as payment providers.
To truly understand bugs, you will provide precise root cause analyses (RCA) directly to our central product teams.
At the interface between Ops and Tech, you will translate operational requirements into technical concepts for the global roadmap.
By proactively monitoring ticket trends and logs, you will fix vulnerabilities before they disrupt the guest experience.
Empowering our team is important to you: You will create guides that support our hotels in self-help.

Requirements

With your experience, you confidently navigate complex software worlds.
Your keen eye allows you to quickly identify error sources – from browser cache to database errors.
A structured ITIL mindset helps you stay calm and focused even during a "System Down" in the hotel.
You can put yourself in the IT perspective of the hotel's daily routine and immediately translate operational problems into technical diagnoses.
Fluency in German and English is a prerequisite.

Nice to Have

Experience in software development
Strong problem-solving skills
Proficiency in API management
Monitoring and root cause analysis expertise
ITIL certification

We Offer

Attractive employee rates in our hotels
Flexible working hours
Home office/mobile working models possible
Diverse development opportunities within our group
Cross-training opportunities
Corporate benefits
Extensive training offer, e.g., through our eLearning platform
Meals (lunch and free drinks in the office)
Business bike leasing
Support club & Social Day
Christmas and vacation pay
Asset-linked benefits
Anniversary payment
Travel expense reimbursement (Deutschland-Ticket) or free parking

Contact

We welcome applications from all qualified candidates regardless of their skin color, religion, gender, gender identity, sexual orientation, national origin, age, or disability.

#makeityourjourney

Get your own impression of us and find us on our booking page.

Your contact person for this position:

Patrick Zamzau
Manager Talent Acquisition

Apply now!

Expert Application Services (All Genders)

Tech Stack

Job Description, Responsibilities & Requirements