About the Position

Expert Cooperation Management/ 2nd Level Support (m/w/d)

Company: blau direkt GmbH

Location: Lübeck, Schleswig-Holstein, DE

Employment Type: FULL_TIME

About the Role

Welcome to blau direkt – a leading company in the insurance industry, specializing in innovative solutions and top-tier customer service. As a state-of-the-art brokerage pool and technology provider in the financial services sector, we are the strong partner for numerous insurance brokers in Germany.

For our Cooperation Management team, we are seeking dedicated and motivated team members as Expert Cooperation Management (m/w/d) in an indefinite full-time position.

Location: Lübeck

After the sales process, you make the difference on this position: You are the first face of blau direkt for the brokers and shape the service experience from day one. To ensure a smooth start, you will establish a quick connection to our systems, support portfolio transfers, process software orders, and support the brokers empathetically and on an equal footing throughout the entire cooperation period.

Responsibilities

Partner Onboarding: Expert guidance for brokers during initial setup, technical integrations, portfolio transfers, and order processes, including obtaining and documenting all necessary documents, proofs, and information for full system utilization.
Support: Professional handling and processing of all incoming customer inquiries about our systems and products across all channels.
Customer Advisory: Individual customer onboarding, process-oriented advice on product selection, and active and long-term maintenance of existing partnerships.
Project Work: Independent execution and active participation in internal and external projects.

Requirements

Professional Experience: Commercial education or comparable qualifications with relevant experience in customer service (e.g., from customer support) – lateral entrants are expressly welcome.
Technical Understanding: Affinity for digital systems and enjoyment in working with modern software tools.
Industry Knowledge: Initial insights into the world of financial services are beneficial – more importantly, the motivation to learn new topics.

What Sets You Apart

Customer Orientation: Genuine "Customer First" attitude with the goal of providing our customers with an outstanding service experience.
Communication Skills: Excellent verbal, written, and telephone communication skills combined with empathy and a good understanding of the counterpart.
Work Approach: Independent, structured, and solution-oriented approach with a clear overview and attention to detail, even with complex tasks.
Willingness to Learn & Team Spirit: Strong curiosity and enjoyment in active knowledge exchange within the team and with our customers.

What We Offer

Stability: An indefinite position in an established and future-oriented company.
Work-Life Balance: With flexible working hours, we help you balance your private life and job. And if your pet wants to come to the office, they are welcome too.
Benefits & Offers: From exclusive discounts via Corporate Benefits to a monthly extra allowance with Probonio – we have attractive extras waiting for you.
Flexible Commute: Enjoy free parking and E-charging stations for your car, covered and secure bicycle parking with charging options, and bike leasing.
Team Spirit: We value short communication paths, direct exchange, and collaboration on equal footing. We foster an open and personal corporate culture where your ideas and perspectives are welcome. You will get an authentic impression during the application interview – and you can experience it firsthand during our personal onboarding.
Agile Work & Innovation: Your voice is heard. As part of our growing company, you have the opportunity to actively shape and drive topics.
Working Together, Experiencing Together: Fun is not neglected – whether in everyday work, during joint after-work, cinema, or game nights, or on our team trips at home and abroad. The best teams are formed not only at work but also through shared experiences.
Good Food, Good Mood: Our in-house Hansebistro offers you a diverse selection of warm meals, sweet and savory snacks, and delicious drinks daily. Without coffee, without you? – Then look forward to quality coffee from a Lübeck coffee roaster. For vitamin supply and hydration, we naturally also take care – what would a job posting be without free fruit and water?

Development Potential

No stagnation with us! We support your further development with internal and external offers.

About Us

The blau direkt GmbH is one of the leading technology providers for the independent mediation of insurances and financial investments. For over 25 years, we have set standards in digitalization and process optimization – with a platform that is one of the most powerful in the industry and allows brokerage companies to grow significantly faster than the market average.

We are convinced: Insurances and finances do not have to be dry and old-fashioned. That's why our around 300 employees work agilely, think outside the box, support each other, and drive innovations forward. If you are excited about making real change in a traditional industry, you are exactly right with us.

How to Apply

Does this sound like you?

Then we should definitely get to know each other! We look forward to your application via our careers page.

Do you have any questions?

Then please contact Felicia at [email protected] or 0451 87 201 273 – we look forward to hearing from you!

Note on Language

To ensure our texts remain readable and understandable, we occasionally use the generic masculine. Of course, this is intended to address people of all genders equally. Diversity, respect, and a respectful coexistence are important to us – everyone is welcome with us.

Expert Cooperation Management/ 2nd Level Support (m/w/d)

Job description