Facilities Coordinator

About the Position

Facilities Coordinator

Toronto, ON, Canada

Full Time

Property Management

Experienced

Are you looking for career opportunities within a global, growing real estate company?

Then you might be our next Facility Coordinator.

Join us and be a part of our journey.

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Responsibilities

The Facility Coordinator is responsible for coordinating reactive and planned maintenance work across residential buildings. The Facility Coordinator is the first point of contact for residents to report maintenance issues. Key responsibilities include:

• Open, track, update, and close maintenance jobs in line with company procedures
• Update internal systems with accurate job descriptions, timelines, pictures, and videos, and monitor costs and working time
• Schedule and instruct technicians and contractors for repair works
• Identify, schedule, and monitor emergency and priority work, ensuring swift resolution
• Rearrange technician schedules and coordinate with affected residents in case of emergencies
• Liaise with residents via phone and email to diagnose, schedule appointments, obtain permission to enter, and follow up during repairs and upon completion
• Work closely with technicians to improve diagnosis, time management, efficiency, performance, and quality
• Balance technician workload and assign planned maintenance when possible
• Escalate complex issues to senior management and recurring maintenance issues to the Property Manager in a timely manner
• Act as the main point of contact and primary escalation point between tenants, technicians, and property management
• Collect positive Google reviews following satisfactory completion of work and address any complaints or feedback in a timely manner
• Other duties as required

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Requirements

• 1-3 years of relevant experience in Facility Management
• Teamwork, organizational, and management skills
• Technical writing skills
• Great customer service
• Good writing and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to understand, analyze, and develop complex processes
• Sound judgment skills based on observation of objective evidence
• Ability to perform duties with minimum direct supervision
• Understanding of landlord and tenant board regulatory requirements and relevant building regulatory compliance laws
• Proficiency in Yardi and MS Office

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Nice to Have

• Experience with additional residential maintenance systems such as plumbing, electrical, appliances, drywall, painting, carpentry, regulatory, or hazardous issues

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We Offer

• Annual salary range: $60,000 to $70,000
• Competitive benefits
• 4% RRSP match
• Annual fitness benefit
• Internal industry-specific education and training
• Social events throughout the year
• Company summit every second year

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About the Company

Akelius acquires, upgrades, and manages residential properties. Akelius owns rental apartments in metropolitan cities such as New York, Boston, Washington D.C., Montreal, Quebec City, Ottawa, Toronto, London, and Paris.

Read more at www.akelius.com

Akelius Canada is committed to providing accommodations for employees with disabilities. If you are contacted for this position and require a specific accommodation because of a disability or a medical need, please let the HR team know.

We do not use artificial intelligence (AI) or automated decision-making tools to screen, assess, or select candidates for this role. All applications are reviewed by our team.