Фахівець з дистанційного обслуговування (Call-Center)

About the Position

Universal Bank is a modern Ukrainian bank with a stable reputation for 30 years. Our bank is known for its successful innovative project monobank, a joint retail product of Universal Bank in collaboration with the IT company Fintech Band, which is actively used by over 10 million clients.

We need your professionalism for:

• Handling incoming calls.
• Making outgoing calls.
• Consulting potential clients on bank products.
• Supporting clients in internet banking and chat-bot.
• Providing information on account status.
• Processing requests.

Responsibilities

• For Individuals:

  • Terms and rates
  • Payment portal
  • Fixed-term deposits
  • Pledged property
  • Bank property

• For Your Business:

  • Packages
  • Cards
  • Deposits
  • Currency operations
  • Loans
  • Depositary services
  • Documentary services

• About the Bank:

  • Our bank
  • Management
  • Supervisory Board
  • Financial reporting
  • Legal information
  • Information on activities
  • Career
  • News

• Online Banking:

  • Internet banking for individuals
  • Internet banking for legal entities
  • SMS banking

• Other Services:

  • Property valuation
  • Debt settlement
  • Multilateral agreement CRS

Requirements

• Fluent in Ukrainian.
• Fluent in English.
• Excellent communication skills, friendliness, and ability to establish contact with people.
• Patient, capable of routine work and perseverance.
• Emotionally stable and quick to adapt in complex and non-standard situations.
• Quick to grasp new information.

Why Choose Universal Bank?

People are our main capital. The success of the bank is the thousands of personal and professional achievements of each individual. When employees develop, Universal Bank develops.

By joining the team of professionals at Universal Bank, you will receive:

• Official employment from the first working day.
• Work schedule: 2/2 from 8:00 to 21:00 on weekdays, on weekends from 9:00 to 20:00.
• Quick adaptation in a team of professionals ready to share experience, train, and support from the first day.
• Care for your health - our Bank has an employee health insurance program.
• Development and career growth opportunities within the Bank - attend trainings and conferences, exchange experiences with colleagues.
• Additional compensation for performing the duties of an absent employee - your ability to help colleagues will be generously rewarded.
• Corporate gifts - from us with love to our employees.
• Corporate library: immerse yourself in a world of knowledge and endless development.
• Appreciating your contribution to the company's development, we provide a Platinum card from monobank after a year of work with premium service and no maintenance fees.

Application Form

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Information about the banking license:

Entry in the State Register of Banks №92

Date of entry: 20.01.1994

Registration number in the State Register of Banks 226

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Member of the Deposit Guarantee Fund for Individuals

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