Failure Analysis Engineer
Job description
About the Position
Failure Analysis Engineer
Location: Hanoi, Hà Nội, Vietnam
Category: Supply Chain and Manufacturing Ops
Job ID: 2018118
Employment Type: FULL_TIME
Meet the Team
We are Cisco's Failure Analysis and Prevention team, which plays a critical role in ensuring high Customer/Product quality. The Technology and Quality organization is tasked with delivering customer-focused quality, reliable solutions, and infrastructure for Cisco products. It is committed to driving a competitive advantage for Cisco by ensuring innovation and excellence in manufacturing technology, test, and component engineering, NPI, and closed-loop quality management.
Your Impact
You are a problem solver and looking for continuous product improvement. You love to learn, grow, and work in a constantly evolving environment. You are a self-starter who thrives with learning information quickly and uses resources to research and resolve issues.
- Drive improvements in the accuracy of the fault duplication and isolation
- Provide directions and techniques on customer issues
- Engage Design engineering and communicate findings and resolutions for HW and SW field issues
- Coordinate the Failure Analysis cases review meeting with Cisco teams and suppliers
- Defect detection including containment analysis
- Work closely with a multi-functional team of Product Leads, Technical Leads, and Customer Support to accelerate replicate customer reported issue
- Articulate key technical issues to stakeholders, sense issues early, identify impact, and partner to drive resolution
- Ensure EMS partners deliver timely and accurate results in duplicating, isolating root cause of customer issues
- Drive innovation, new technology/processes
- Organize, plan, track, and close-out design, components, manufacturing issues associated with the products
- Evolving the Product debug document over the Product Life Cycle
- Responsible for communication on key issues along with quality group to design engineering, accounts, and Escalations teams
- Proactive Engagement with customer-facing teams on reducing RMA, rightsizing FA, and getting more debug and troubleshooting information from Field
- Collaborate with PQE/CEs and drive Corrective/Preventive action. Design Issue, MFG Issue, Process, supplier issue
- Participate in initiatives to enhance existing test strategies, methodologies, and test/diagnostic coverage for field returns to aim for improvements in the accuracy of the fault duplication and isolation
Requirements
- Bachelor’s in electrical or computer engineering with 7+ years of related experience
- Experience with High-Speed Network Interfaces along with previous hands-on board design expertise and familiarity with board design tools such as Cadence Allegro or similar tools
- Hardware design, schematics generation, and design validation for service provider routing products
- Experience with sophisticated high-speed board design and board bring-up
- Knowledge of Cisco products
Nice to Have
- Master’s degree in electrical or computer engineering
- Experience with high-speed SERDES (>=25G) system design, signal integrity issues, and power distribution techniques
- Ability to collaborate with eCAD, FPGA, Power, Mechanical, Signal integrity, and Manufacturing teams
- Familiarity with leading-edge CPUs such as Intel or AMD, analog and networking components such as PCIe switches, PHY, retimers, voltage regulators
- Experience in unit test methodologies and agile working environment along with sophisticated CPU design and bring-up is a plus
We Offer
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
About the Company
At Cisco, bold ideas, revolutionary innovations, and courageous thinking thrive.
Work with impact
Be at the forefront of what's next, powering the future for our customers and the world.
Limitless opportunities
Learn and growth with our depth and breadth of technology, resources, and industry experts.
Benefits & perks
Our benefits are designed to support every aspect of your life: from your well-being to your time away to your family.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
Learn more
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#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do — you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.Be you, with us!
