FI Sales, Services, Director - Hong Kong

About the Position

FI Sales, Services, Director - Hong Kong

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Responsibilities

• Refine and implement sales/marketing strategy to improve Citi's client footprint and maximize associated revenue while working with management/colleagues to establish a clear marketing plan with defined priorities, market penetration and revenue goals
• Leverage contact network to understand client needs, introduce the Citi offering, and convince clients to adopt it to increase client satisfaction/Citi revenue
• Advise team in strategic positioning and closing transactions with various internal stakeholders (structuring, trading, legal, credit and risk etc.)
• Forge a relationship with salespeople in order to leverage Citi's franchise and source relevant buying and selling opportunities for clients
• Deliver client satisfaction and enhanced financial results through the management of service/operational issues impacting the target clients
• Coordinate internal resources to ensure that client satisfaction is high
• Identify clients’ business needs and work with internal partners to deliver solutions, adding value and cross-selling Citi products
• Perform regular service reviews and develop action plans to address issues/deliver solutions as well as perform regular face-to-face client meetings
• Service key clients and provide a high quality value added service experience across all the client organization. Lead RFP and SLA preparation/negotiation and other marketing support to drive sales
• Target key prospects to develop strong pipeline and sources new mandates for Securities Services. Position Citi to win Securities Services mandates by being fully conversant with relevant product characteristics. Arrange client events, join roadshows, and provide regular market updates to clients.
• Provide solution for all escalated service related issues and co-ordinate resolution within Citi
• Conduct regular service reviews and develop action plans to confirm commitment and optimize service levels
• Maintain strong product knowledge and provide expertise on global custody services
• Perform industry and competitor analysis to explore opportunity for new products
• Provide guideline/training/assistance to junior team member if needed
• Lead strong governance and controls
• Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
• Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
• Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation
• Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
• Adhere to all policies and procedures as defined by your role which will be communicated to you
• Obtain and maintain all registrations/licenses which are required for your role, within the appropriate timeframe
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements

• 15+ years of sales experience at a financial services organization
• Experience in a client-facing role working with the buy-side community
• Proven interpersonal and problem-solving skills
• Consistently demonstrate clear and concise written and verbal communication
• Broad client relationships preferred

Education

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

We Offer

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About the Company

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.