Field Guardian Wanted (f/m/d) - Field Service Technician | Munich
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Job description
About the Position
Field Guardian Wanted (f/m/d) - Field Service Technician | Munich
München
Full-time
Permanent employee
About the Role
At sewts, we are revolutionizing the way robots interact with deformable materials. Our cutting-edge technology enables robots to handle soft materials with human-like precision, a feat previously thought impossible. We are expanding our operations across Europe and the US, and we need skilled professionals to ensure our systems run smoothly.
Your Mission
You are the backbone of our robotic systems. Your role is to maintain, service, and repair our robotic systems at customer sites across Europe. You will be the one who ensures our robots keep running, making a direct and visible impact on our success.
Responsibilities
- Maintain, service, and repair sewts robotic systems at customer sites across Europe.
- Carry out hardware installations, replacements, and mechanical adjustments on-site.
- Run system diagnostics and troubleshoot faults - electrical, mechanical, and software-side.
- Perform scheduled preventive maintenance to keep systems running smoothly.
- Support new deployments on-site during installation and commissioning phases.
- Train customer operators on day-to-day system handling and basic troubleshooting.
- Document every service visit, fault, and fix - your reports make the product better.
- Be the calm, reliable presence customers trust when something goes wrong.
Requirements
- Completed vocational training in mechatronics, electronics, electrical engineering, mechanical engineering, or a comparable trade - no university degree needed.
- At least 2 years of hands-on experience in field service, machine maintenance, or technical support.
- Comfortable working on electromechanical systems - you've opened machines, diagnosed faults, and fixed them.
- Calm and methodical under pressure, a broken robot at a customer site doesn't rattle you.
- Reliable and self-sufficient in the field, you manage your day, your tools, and your customer.
- Good communicator: you can explain a technical issue clearly to someone who isn't technical.
- Willing to travel regularly across Europe (approx. 40–60%).
- Driving license required.
- English fluency required; German is a strong plus.
Nice to Have
- Experience with industrial robots or automated production systems.
- Basic knowledge of robot programming or PLC systems.
- Familiarity with pneumatic or sensor-based systems.
- Previous experience in a startup or fast-moving technical environment.
- Additional European language - we’re expanding fast across the continent.
We Offer
- Competitive salary + VSOP participation.
- Learning budget + fast growth environment.
- Deutschlandticket + EGYM Wellpass.
- Specialty coffee at the office.
- Flexible working setup.
- Regular team events, high trust, low bureaucracy.
About the Company
At sewts, we are automating complex processes by teaching robots human-like perception skills. We are a young, ambitious, and diverse team of eight different nationalities with the mission to become the global go-to partner for automated processing of deformable and soft materials. We are always willing to push our boundaries to reach our goals and targets, while learning from the daily challenges of an emerging startup. We are always on a hunt for likeminded individuals who are passionate about robotics automation, AI, and courageous to create an impact.
Contact Us
We want to ensure a smooth recruitment process for you. If you have questions or would like to know more about this role, your Talent Partner, Fatima, is there to support you. You may use the following channels to connect with her:
Email: [email protected]
Phone: +49 1577 74 44 352
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