Field Operations Support Agent ( 12 hours Night Shift)
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About the Position
Field Operations Support Agent (12 hours Night Shift)
Monterrey, Mexico
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
As a Field Operations Support Agent, you will support our ambitious growth across the US by coordinating facilities maintenance, managing administrative records, monitoring field situations, and ensuring timely communication across the Flix/Greyhound network. The ideal candidate is detail-oriented and has open/flexible shift availability to support our 24/7 operation.
Responsibilities
- Support the coordination of facilities maintenance and repair requests, including following up with vendors, scheduling work, communicating with internal teams, tracking updates and correspondence in our project management platform, maintaining maintenance logs and vendor databases, and helping ensure open items are moving toward resolution.
- Assist with OpEx and CapEx facilities projects by keeping tickets and records detailed and current in our platform and database, supporting communication with contractors, helping track timelines, and flagging risks or delays to the appropriate stakeholders.
- Maintain accurate and up-to-date administrative records across facilities, security, and operations, including vendor contacts, location information, service histories, and compliance documentation; produce Excel-based tracking reports and summaries for internal stakeholders as needed.
- Proactively monitor and manage field situations (security, facility, and terminal operations); receive inbound calls from sites regarding incidents and maintenance issues, log all details with precision, and communicate relevant updates to stakeholders including security, legal, risk management, traffic control, and communications teams in a timely manner.
- Respond to field inquiries and assist with investigating and resolving operational concerns; follow up on specific customer experience events such as rebookings and ticket reissue, document findings, and support field staff and resellers during disruptions such as severe weather or network interruptions.
- Support the Sales and Agency Management (SAM) domain with miscellaneous accounting, invoicing, and administrative topics; provide ongoing support to multiple internal teams and perform additional administrative tasks as directed.
- Continuously strive to optimize operational and administrative processes to guarantee the quality of our services; maintain compliance with internal policies, safety rules, environmental policies, and government regulations at all times.
Requirements
- At least one year of professional experience in facilities coordination, administrative support, call center, or related fields; previous experience in transportation, security, or emergency response is a strong plus.
- Extremely detail-oriented with strong organizational and multi-tasking skills; high standard for record-keeping, logging, and follow-through on open items.
- Skilled in Microsoft Office Suite, particularly Excel (tracking sheets, reporting, data organization); experience with project management, CMMS, or CRM platforms such as Salesforce is a plus.
- Fluent in English.
- Previous experience as a Facilities Coordinator, Administrative Assistant, or in a combined facilities/admin role is a strong plus.
- Friendly, patient, professional, and personable; able to stay composed and make sound decisions independently in time-sensitive situations.
- Flexibility and ability to work non-traditional hours (our operation is 24/7).
- Passion for public transportation and strong interest in the bus market.
We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
About the Company
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
© Flix. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Flix changes the way millions travel every day.Thanks to our unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world — and our journey has only just begun.People at Flix...— ... are self-starters— ... love innovation— ... are fellow travelers.Green Mobility to Experience the WorldFlixMobility, with its two entities of FlixBus and FlixTrain, is an innovative mobility provider.We are a tech platform company, operating an e-commerce platform in the transportation industry. Our FlixBuses first hit the road in 2013 and shortly after the success of the bus lines the rail industry was expanded with our FlixTrains in 2018.Our focus is on sustainability and making an important contribution to environmental and climate protection.We have two fully electric bus lines — one in Germany and one in France — and our FlixTrains run on 100% renewable Greenpeace electricity.Millions of customers since launchMillions of passengers have already traveled with us, 62 million in 2019 alone.2,500+ destinations, 37 countriesFlixBus connects 2,500+ destinations in 37 countries, a number which is growing nearly every day.400,000+ connections per dayWe connect cities with 400,000+ trips — often departing every 30 minutes.The Flix ExperienceTechnology and innovation are our passion. Our focus on new technologies allowed us to disrupt the bus market by developing and launching our e-ticketing system, the FlixBus-App, free Wi-Fi on board, GPS Live Tracking and, recently, even an on-board entertainment system.We are working to give the chance to everyone to experience the world, and do it conveniently, in Flix style.Big on connections, light on assetsIn only 6 years Flix became Europe’s largest intercity bus network — despite not owning buses. Our long-distance FlixTrains cooperates with the most-successful private train operators in Europe.Through these partnerships, the innovation and start-up spirit of the FlixMobility brands meet with the long-standing experience of traditional industry.FlixMobility’s R&D department — FlixMobility TechHere at FlixMobility Tech we develop software with the brightest minds from around the world to engineer new experiences for our millions of customers across our apps and websites.Flix on:Instagram:www.instagram.com/flixbusYoutube:www.youtube.com/... /UCualyNYPoSJB32tcPlOe36wLinkedin:www.linkedin.com/company/flixbus
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