Field Service Applications Specialist

About the Position

We are looking for a Field Service Applications Specialist to join our team at Aristocrat. This role is pivotal in ensuring the day-to-day administration, support, and continuous improvement of Field Service Lightning (FSL) and associated Service systems. The successful candidate will act as the primary operational point of contact for technicians, Team Leaders, and Field Service Managers, ensuring field technology is reliable, well supported, and effectively adopted across the business.

Responsibilities

• Maximise System Adoption and Field Productivity: Ensure FSL and associated Service systems are reliable, well supported, and effectively utilized to improve technician productivity and operational efficiency.
• Deliver an Exceptional User Experience: Provide responsive support, effective training, and continuous improvement initiatives that enable field teams to confidently adopt new technology and ways of working.
• Act as the first point of contact for FSL and Service systems support across the business.
• Provide day-to-day support to technicians, Team Leaders, and Field Service Managers.
• Administer Field Service Lightning (FSL) and related field applications.
• Deliver onboarding, user training, and refresher sessions.
• Coordinate and support testing, releases, and rollout activities.
• Manage communications relating to upgrades, outages, and system changes.
• Maintain system documentation, user guides, and knowledge articles.
• Gather feedback from field users and identify improvement opportunities.
• Support adoption of new functionality and digital ways of working.
• Act as the day-to-day operational owner of FSL while working closely with the Salesforce Product Manager - Service.
• Monitor user adoption, issue trends, and user satisfaction.
• Build relationships across Operations, Product, IT, and field leadership.

Requirements

• Proven Salesforce knowledge and experience, with a focus on Field Service.
• Sound knowledge and proficiency in Microsoft Office products.
• Familiarity with Electronic Gaming Machines is a plus.
• Outstanding problem-solving skills and the ability to identify and implement improvements.
• Strong communication abilities, capable of providing training and assistance to diverse teams.
• Ambitious, diligent, and capable of working both independently and collaboratively.

We Offer

• A comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognize your contribution to our success.
• Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

About the Company

Aristocrat Leisure Limited (ASX: ALL) is a global entertainment and gaming content creation company powered by technology. Our three reporting segments comprise regulated land-based gaming (Aristocrat Gaming), Social Casino (Product Madness), and regulated online real money gaming (Aristocrat Interactive). We offer a diverse range of products and services, including electronic gaming machines, casino management systems, online real money games, including iLottery, as well as free-to-play mobile games, that serve customers and entertain millions of players worldwide every day.

Locations

• Greystanes, Australia
• New Lambton, Australia

Employment Type

• Full time
• Hybrid work pattern