Field Service Engineer

About the Position

Field Service Engineer

Apply now

Current employees apply

At Grid & Power Quality Solutions and Service business at Hitachi Energy in Europe (HBUEU), Inclusion drives our culture of innovation and collaboration. Our leading technology and strong market position enable us to achieve growth targets in the energy transition across current and growing market segments such as hydrogen, data centers, and e-mobility.

Hitachi Energy has an exciting opportunity for a Field Service Engineer. You will contribute to the execution of the Service strategy and Service growth by focusing on delivering timely, high-quality, cost-effective service offerings, solutions, and projects for customers.

Execute Service work according to work instructions and in accordance with Hitachi Energy standard processes, quality standards, and safety guidelines. Deliver quality customer service to satisfy customers. In close cooperation with customers and other Hitachi Energy teams. Use your initiative and be proactive by identifying new Service business opportunities for Hitachi Energy. You’ll perform service tasks including installation of equipment and routine maintenance and identify technical problems both remotely and on-site in different service categories.

The position can offer a hybrid nature (3 days working in Dublin office) with travel to sites as required.

(note we are unable to provide visa sponsorship for this position)

How You’ll Make an Impact

• Allocate, drive, and monitor the workload based on content, delivery timescales, and competences.
• Use available resources and operate in a responsive manner.
• Ensure materials and components to feed service delivery are available at the appropriate quality for service activities.
• Prepare documents and reports ready for sign off by the customer. Ensuring documents are accurate and collated in a timely manner.
• Drive continuous service productivity improvement activities.
• Utilize efficient tools to streamline service processes and applications.
• Ensure service findings are delivered to the product/system local units.
• Comply with health & safety and environmental directives and ensure instructions are in line with regulations.
• Control the area of responsibility so that it is adequately supervised.
• Troubleshoot simple failure equipment and make clear, concise recommendations to mitigate the problem arising in the future.
• Provide recommendations to management for improvement in both operations and customer service.

Your Background

• Experienced and qualified Field Service Engineer within our sector
• Specific knowledge and expertise in Transformers
• Fluent communication in both spoken and written English
• Proficient at working under pressure as part of a team and taking personal accountability to deliver results.
• Able to communicate effectively at all levels.
• Proficient in health & Safety, environmental directives, and safe systems of work in line with both Hitachi and client regulations and standard operating procedures
• Experience in problem solving and driving continuous improvement whilst working to project timelines in a systematic manner.

What We Offer

• Competitive salary package
• Generous bonus scheme.
• 24 days holidays, plus bank holidays
• Excellent company pension and wide-ranging benefits schemes.
• Top quality H&S culture alongside comprehensive training and personal development programmes.
• Inclusive Work Environment: We foster a diverse and inclusive workplace where everyone feels valued and respected.

About the Company

We offer fantastic opportunities to work on dynamic, high-impact, and cutting-edge industry initiatives that are making a crucial impact to society whilst also offering the vibrancy of working within a world-leading global organization.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD. We welcome you to apply today.