Field Service Engineer - Robotics Division
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Job description
About the Position
We are seeking a Field Service Engineer for the Robotics Division to troubleshoot, maintain, and repair industrial robotic systems at customer sites.
Company Description
Stäubli is a value-driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics, and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.
Responsibilities
- Diagnose and resolve electrical, mechanical, software, and controls-related issues.
- Perform preventive and corrective maintenance activities.
- Provide onsite and remote technical support to customers.
- Train customer maintenance and operations personnel.
- Document service activities, root cause analyses, and recommendations.
- Collaborate with engineering, project management, spare parts, and sales teams.
- Support emergency service calls and customer downtime situations.
- Ensure compliance with safety policies and customer site requirements.
- Maintain accurate service reports (CRM) and expense documentation.
- Adhere to all safety, quality, and environmental standards.
Requirements
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Required Qualifications:
- Associate degree, technical diploma, or equivalent experience in Engineering Technology, Mechatronics, Robotics, Electrical Engineering, Industrial Maintenance, or a related field.
- 3+ years of experience troubleshooting industrial automation, robotics, controls, or manufacturing equipment.
- Ability to read electrical schematics, mechanical drawings, and technical documentation.
- Strong problem-solving and customer service skills.
- Valid driver’s license and ability to travel extensively.
- Ability to work independently in customer-facing environments.
- Ability to read, write, and communicate fluently in English.
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Preferred Qualifications:
- Experience with industrial robots and robotic automation systems.
- Knowledge of PLCs, HMIs, industrial networks, servo systems, and motion control.
- Experience in manufacturing, automotive, logistics, or general industry environments.
- Previous field service experience supporting capital equipment.
Additional Information
Travel Requirements
- Frequent travel to customer locations throughout North America.
- Frequent overnight, weekend, and holiday travel may be required.
Physical Requirements:
- Ability to stand, walk, climb ladders, and work around industrial equipment.
- Ability to lift up to 50 pounds occasionally.
- Ability to work in manufacturing and warehouse environments.
Work Schedule:
- Willingness to travel as required both domestically and internationally (up to 75%).
- This position will report to the Duncan, SC office with a flexible (hybrid) schedule after a 90-day training/onboarding period.
We Offer
- Competitive salary
- Opportunity to work with cutting-edge technology
- Professional development opportunities
- Comprehensive benefits package
Stäubli Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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