Field Service Engineer - YieldStar (YS)

About the Position

We are looking for a Field Service Engineer - YieldStar (YS) to join our team in Austin, TX, US. This role is a great opportunity to support our YieldStar metrology system from installation to ramp and into high-volume manufacturing (HVM) sustaining at a new US-based advanced-node customer.

Responsibilities

• Diagnose and identify root cause and define the action plan for solution
• Execute action plans independently; handle most technical problems on your own
• Escalate when needed with a clear problem statement and technical communication
• Interface regularly with internal & external customers on planning and progress
• Adhere to safety requirements including pre-work safety assessments and wearing PPE such as hard-toe shoes, bump cap or hard hat, respirators, harnesses, etc.
• Hands-on hardware above, beneath, and around machine including ladders & platforms
• Properly handle, administer, and return parts & tools after work completion
• Follow back-end call handling actions to close all items related to fab actions including paperwork closure, parts return, fab area cleanup, etc.
• Provide continuous improvement such as defect or failure analysis reports, post-mortems, procedure updates, and opportunities for reducing cycle times and costs
• Keep up to date with the latest machine changes by continuous learning and training

Requirements

• Education: Bachelor’s engineering degree or equivalent combination of education, skills, and experience
• Experience: Minimum 5 years’ experience in a Customer Support department for high-tech products
• Technical Skills:
  • Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software
  • Strong written and verbal communication skills in English
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism
  • Ability to complete assignments with attention to detail and high degree of accuracy and the proven ability to perform effectively in a demanding environment with changing workloads and deadlines
  • Work independently or as part of a team and follow through on assignments with minimal supervision
  • Demonstrate open, clear, concise, and professional communication
  • Strong data interpretation and document comprehension skills
  • Ability to follow structured processes and timelines

Nice to Have

• Minimum 2 years’ experience of ASML lithography/metrology system or similar technology

We Offer

• Competitive salary
• Medical, dental, vision, and basic life insurance
• Participation in the Company’s 401k plan
• Eight (8) hours of vacation leave every month
• (13) paid holidays throughout the calendar year

About the Company

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.

About the Team

You will be part of the regional network of dedicated YieldStar engineers, a network that you share info with and can rely on for support and BKMs.

Learn More

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [email protected] to initiate the company’s reasonable accommodation process.