Field Service Representative

About the Position

Field Service Representative

Charleston, SC, United States

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

We're seeking an experienced Field Service Representative (FSR) to deliver exceptional on-site technical service as the primary technical liaison between Veolia and our industrial customers. You'll work independently across diverse industries, providing expert installation, maintenance, and troubleshooting services for chemical feed equipment and water treatment systems while building lasting customer relationships through technical excellence. Join Veolia as a Field Service Representative in our Chemical Solutions and Monitoring (CSM) division and advance your career in hands-on technical service and sustainability!

Responsibilities

• Technical Service & Installation
  • Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer locations
• Water Testing and Analysis
  • Obtain samples and perform water testing to include pH, conductivity, hardness, silica, PTSA, etc and enter data into Veolia’s trending platform (Insight)
• Customer Consultation
  • Act as technical consultant providing expert recommendations, training, and solutions to customer management and technical teams
• System Optimization & Troubleshooting
  • Perform water analysis, calibrate equipment, program controllers, conduct preventative maintenance, and diagnose/resolve system issues through remote support technologies and on-site interventions
• Documentation & Compliance
  • Maintain detailed service reports, inventory management, and ensure all safety protocols are followed
• Territory Management
  • Support multiple customer sites within assigned territory, coordinating with sales teams for optimal service delivery

Requirements

• Required
  • High school diploma or GED
  • 2+ years of experience in instrumentation & electronics, plant operations/maintenance, or equivalent technical training
  • A valid driver's license (a learner's permit or G1/G2 class will not qualify)
• Preferred
  • Technical degree/diploma in Electrical, Electronic Technology, Instrumentation, Mechanical Engineering, or related discipline
  • Familiarity/experience with water treatment processes and industrial equipment

Skills

• Core Skills
  • Technical service
  • Installation
  • Maintenance
  • Troubleshooting
  • Chemical feed equipment
  • Water treatment systems
• Secondary Skills
  • Communication
  • Customer service
  • Self-motivated
  • Safety-minded
  • Troubleshooting abilities

We Offer

• Benefits
  • Medical, Dental, & Vision Insurance Starting Day 1!
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Parental Leave
  • 401(k) Plan
  • Flexible Spending & Health Savings Accounts
  • AD&D Insurance
  • Disability Insurance
  • Tuition Reimbursement
• Additional Perks
  • Opportunity for advancement
  • Training in valuable skills
  • Opportunity for new challenges
  • Strong leadership team

About the Company

Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll have opportunities for comprehensive leadership development, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection while leading a talented team.

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. We offer challenging and meaningful careers. Because our people are our greatest assets, we also offer competitive compensation and benefits.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.