Field Service Technical Coordinator II

About the Position

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. We are currently seeking a Field Service Technical Coordinator II to join our fast-paced, high-energy global Field Service team. This role is pivotal in providing daily process and administrative support to keep technical operations running effectively.

Responsibilities

• Supports and leads continuous improvement initiatives
• Assists in developing and streamlining systems and processes that support global Field Service functions
• Coordinates pre- and post-trip support, managing travel and dispatching Field Service team members
• Oversees logistics, maintains parts and inventory in coordination with Advisors
• Supports travel coordination, handling document control, and contributes to ISO compliance and review
• Works with Field Service Management and team members to organize internal and external training events
• Coordinates scheduling and logistical needs with customers, distributors, and LGC teams
• Maintains Field Service compliance with LGC’s defined ISO level
• Supports compliance efforts for new markets, contributing to required documentation and process development
• Works with the Service Manager(s) to coordinate training team members on new practices, approaches, and processes
• Supports improvement initiatives and change management, including preparing and rolling out training materials for internal teams
• Performs other duties as required, or assigned by management, to meet business needs

Requirements

Essential Knowledge & Qualifications:

• High school diploma
• 4+ years in an administrative, customer service, or technical support environment
• Proficient experience with Microsoft Office Suite, Salesforce, and/or web-based page layouts and object editing
• Team-oriented, self-motivated, and able to work independently

Preferred Knowledge & Qualifications:

• 6+ years in an administrative, customer service, or technical support environment within the manufacturing or life sciences industries
• Understanding of various mechanical/electrical verbiage, ability to identify parts per descriptions, etc.
• Proficient experience with Microsoft Office Suite, Salesforce, or any other CRM or ERP platforms

Behavioural & Interpersonal Competencies:

• Aligns with LGC core values by demonstrating Passion, Curiosity, Integrity, Brilliance, and Respect in daily work and decision-making
• Comfortably interacts with internal and external personnel at all levels of the organization on processes, projects, and investigations
• Ability to adapt to changes and exert influence in a directive and positive manner
• Ability to self-start and drive while recognizing the appropriate time for stakeholder engagement
• Extensive problem-solving skills, with the ability to analyze needs and develop dynamic solutions that produce solutions to meet business objectives
• Adaptable and willing to take on new tasks and responsibilities while effectively managing and prioritizing multiple demands in a dynamic work environment
• Results-driven and process-oriented, ensuring targets are met on time
• Ability to promote cooperation and commitment within a team to achieve goals and deliverables
• Highly customer-focused and responsive, with strong relationship-building skills
• Excellent organizational and administrative skills
• Exceptional level of attention to detail and accuracy
• Excellent written and oral communication

We Offer

• Competitive compensation with a strong bonus program
• Comprehensive medical, dental, and vision benefits for employees and dependents
• FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
• Deductible Buffer Insurance and Critical Illness Insurance
• 401(k) retirement plan with matching employer contribution
• Company-paid short- and long-term disability, life insurance, and employee assistance program
• Flexible work options
• Pet Insurance for our furry friends
• Enhanced Parental leave of 8 additional weeks
• PTO that begins immediately
• Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company-wide social events, frequent catered lunches, and much more!

About the Company

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Our high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

Our tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimize food production; and continuously monitor and enhance the quality of food, the environment, and consumer products.

LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners, and the global scientific community. Join us and help us achieve our mission of Science for a Safer World!

Job Location

On-site in the United States

Salary

Minimum pay rate: $27.00 USD per hour

Maximum pay rate: $40.00 USD per hour

The typical hiring range is from the minimum to the midpoint, depending on the candidate’s background. Pay is determined by several job-related factors, including your skills, experience, education, and job-related qualifications.

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental, religion, or belief. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

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