Field Service Technical Specialist

Ferrara, Italy

About the Position

Geotab® is a global leader in IoT and connected transportation, certified as a “Great Place to Work™.” We are seeking a Field Service Technical Specialist to join our dynamic team in Ferrara, Italy. If you are passionate about automotive technology, customer collaboration, and solving complex technical challenges, we want to hear from you!

About the Company

Geotab is advancing security, connecting commercial vehicles to the internet, and providing web-based analytics to help customers better manage their fleets. Our open platform and Geotab Marketplace®, offering hundreds of third-party solution options, allows businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets, enhance driver safety, and achieve strong compliance with regulatory changes.

Responsibilities

As a Field Service Technical Specialist, you will:

• Provide design support for the New Product team, analyzing user requirements, defining product specifications, and conducting field and simulation testing.
• Support customers with technical details, specifications, and data requirements based on Geotab product offerings.
• Support sales with technical applications based on requirements from resellers and customers.
• Support installation partners and their installers in real-time when necessary.
• Provide specific technical installation requirements and wiring schematics.
• Stay relevant to new advances in technology and adapt to growing market demands.
• Be innovative by researching and presenting new ideas.
• Create and implement installer certification tests.
• Update modules with the latest Geotab product information.
• Participate in installer performance evaluations and audits.
• Ensure company installation quality standards are communicated and adhered to in the field.
• Update all installation documents and product guides with the latest information.
• Work with installers to ensure they understand and use the Field Services department price list for installation services.
• Perform installations in the field as part of installation demonstrations, training, or pilot projects when required.
• Create installation videos and guides in conjunction with our L&D Teams.
• Send out feedback surveys, support Field Services invoicing processes, and update the ticketing system.
• Continually seek and suggest methods to improve both internal and external systems and processes within the organization, especially as related to installations and onsite services.
• Source and qualify new installation partners.
• Resolve installer issues and concerns.
• Support Geotab global strategic initiatives.

Requirements

• Post-Secondary Diploma/Degree or equivalent experience.
• Experience working as an installation field service specialist in the telematics or automotive industry.
• Experience with OBD and CAN communications, SAE vehicle standards, and serial data interfaces.
• Experience with both hardware and software integration.
• In-depth knowledge of automotive electronic components.
• Experience managing third-party contractor relationships.
• Proficiency with automotive/electronics test equipment and hand tools.
• Knowledge of communications systems and networks, including Cellular, GPS, and serial data.
• Strong interpersonal relationship-building, analytical, and problem-solving skills.
• Ability to manage multiple tasks and projects simultaneously.
• Ability to travel internationally up to 40% of the time.

We Offer

• Flexible hybrid working model with support for both in-person and virtual work.
• Opportunities to innovate and grow within a fast-paced, ever-changing environment.
• Great benefits and a fun, inclusive work culture.
• Professional development opportunities.

How We Work

At Geotab, we have adopted a flexible hybrid working model that supports both in-person and virtual work. We encourage work-life balance and maintain a strong company culture through online social events, chat rooms, and gatherings. We believe that ensuring diversity is fundamental to our future growth and progress and encourage applications from all qualified individuals.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

By submitting a job application to Geotab Inc. or its affiliates and subsidiaries, you acknowledge Geotab’s collection, use, and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.

Apply for this job

Apply now