About the Position

Field Service Technical Specialist

High Wycombe, England - United Kingdom

Geotab® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Responsibilities

As a Field Service Technical Specialist, your key area of responsibility will be supporting product development, customer implementations, installation partners, pilot programs, and field service quality. You will provide technical support for product design, installations, testing, troubleshooting, installer certification, audits, documentation, and strategic initiatives. You will work closely with Product, R&D, Sales, Field Services, Learning and Development, customers, resellers, and installation partners to ensure Geotab solutions are designed, installed, and supported effectively.

Key Responsibilities Include:

Provide design support for the New Product team, analyzing user’s requirements, defining product specifications, field and simulation testing.
Support customers with technical details, technical specifications, and data requirements based on Geotab product offerings.
Support sales with technical applications based on requirements from Resellers / Customers.
Support Installation partners and their installers real-time when necessary.
Provide specific technical installation requirements and wiring schematics.
Stay relevant to new advances in technology and be flexible to adapt to the growing market demands.
Be innovative through researching and presenting new ideas.
Create and Implement Installer Certification Tests.
Update modules with the latest Geotab Product information.
Participate in installer performance evaluation and audits.
Ensure company installation quality standards are communicated and adhered to in the field.
Update all installation documents and product guides with the latest information.
Work with installers to ensure they understand and use the Field Services department price list for installation services.
When required, perform installations in the field as a part of an installation demonstration, installation training, or Pilot projects.
Create Installation videos and guides by taking photo sets and video content in conjunction with our L&D Teams.
Send out feedback surveys, support Field Services invoicing processes, and update the ticketing system.
Continually seek and suggest methods to improve both internal and external systems and processes within the organization, especially as related to installations and onsite services.
Source and qualify new installation partners.
Resolve installer issues and concerns.
Support Geotab global strategic initiatives.

Requirements

Post-Secondary Diploma/Degree or equivalent experience required.
Experience working as an installation field service specialist in Telematics, Automotive industry, or equivalent.
Experience with OBD and CAN communications, SAE vehicle standards, and serial data interfaces.
Experience with both hardware and software integration required.
In-depth knowledge of automotive electronic components.
Experience managing third-party contractor relationships.
Proficiency with automotive/electronics test equipment and hand tools.
Knowledge of communications systems and networks, including Cellular, GPS, and serial data.
Strong interpersonal relationship-building, analytical, and problem-solving skills.
Ability to manage multiple tasks and projects simultaneously.
Ability to travel internationally up to 40% of the time.

We Offer

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs, and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools, and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms, and gatherings.

About the Company

Geotab is advancing security, connecting commercial vehicles to the internet, and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety, and achieve strong compliance to regulatory changes.

Our team is growing, and we’re looking for people who follow their passion, think differently, and want to make an impact. Ours is a fast-paced, ever-changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

Field Service Technical Specialist

Job description