Field Service Technical Specialist

About the Position

Geotab is seeking a Field Service Technical Specialist to join our team in High Wycombe, England. This role is a Permanent Full Time position within our Support Operations area of interest. If you are passionate about automotive technology, customer collaboration, and solving complex technical challenges, we would love to hear from you!

About the Company

Geotab® is a global leader in IoT and connected transportation, certified as a “Great Place to Work™.” We are dedicated to helping businesses grow and succeed, and increasing the safety and sustainability of our communities. Our open platform and Geotab Marketplace®, offering hundreds of third-party solution options, allows businesses to automate operations by integrating vehicle data with their other data assets.

Responsibilities

As a Field Service Technical Specialist, you will:

• Provide design support for the New Product team, analyzing user’s requirements, defining product specifications, field and simulation testing.
• Support customers with technical details, technical specifications, and data requirements based on Geotab product offerings.
• Support sales with technical applications based on requirements from Resellers / Customers.
• Support Installation partners and their installers in real time when necessary.
• Provide specific technical installation requirements and wiring schematics.
• Stay relevant to new advances in technology and adapt to growing market demands.
• Be innovative through researching and presenting new ideas.
• Create and Implement Installer Certification Tests.
• Update modules with the latest Geotab Product information.
• Participate in installer performance evaluation and audits.
• Ensure company installation quality standards are communicated and adhered to in the field.
• Update all installation documents and product guides with the latest information.
• Work with installers to ensure they understand and use the Field Services department price list for installation services.
• Perform installations in the field as part of an installation demonstration, installation training, or Pilot projects.
• Create Installation videos and guides in conjunction with our L&D Teams.
• Send out feedback surveys, support Field Services invoicing processes, and update the ticketing system.
• Continually seek and suggest methods to improve both internal and external systems and processes within the organization, especially as related to installations and onsite services.
• Source and qualify new installation partners.
• Resolve installer issues and concerns.
• Support Geotab global strategic initiatives.

Requirements

• Post-Secondary Diploma/Degree or equivalent experience required.
• Experience working as an installation field service specialist in Telematics, Automotive industry, or equivalent.
• Experience with OBD and CAN communications, SAE vehicle standards, and serial data interfaces.
• Experience with both hardware and software integration required.
• In-depth knowledge of automotive electronic components.
• Experience managing third-party contractor relationships.
• Proficiency with automotive/electronics test equipment and hand tools.
• Knowledge of communications systems and networks, including Cellular, GPS, and serial data.
• Strong interpersonal relationship-building, analytical, and problem-solving skills.
• Ability to manage multiple tasks and projects simultaneously.
• Ability to travel internationally up to 40% of the time.

We Offer

• Competitive salary
• Flexible hybrid working model
• Opportunities to innovate
• Great benefits
• Fun and inclusive work culture

How We Work

At Geotab, we have adopted a flexible hybrid working model that supports both in-person and virtual work. We encourage work-life balance and keep our culture strong with online social events, chat rooms, and gatherings. Join us and help reshape the future of technology!

Diversity and Inclusion

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We encourage applications from all qualified individuals and are committed to accommodating people with disabilities during the recruitment and assessment processes.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

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Apply now to join our team!