Field Service Technician

About the Position

At Aristocrat, innovation is at our core. We are committed to delivering outstanding gaming experiences through modern technology and creativity. As a Field Service Technician, you will be at the forefront of our mission, ensuring seamless operations and flawless service delivery. This role is crucial in maintaining our reputation for world-class gaming solutions. If you are ambitious, driven, and ready to make a significant impact, this opportunity is perfect for you!

Responsibilities

• Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
• Complete equipment installations, removals, upgrades, modifications, and game changes at customer sites, including during non-operational hours.
• Investigate and resolve complex system faults, performing necessary repairs to ensure efficient functionality.
• Respond promptly and professionally to service calls, meeting customer expectations and SLA requirements.
• Collaborate effectively with venue staff, maintaining high levels of customer satisfaction.
• Accurately capture and report all activities using Aristocrat’s field service management tools.
• Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
• Record all part usage and complete returns as per ATA's SLA and compliance standards.
• Assist with internal service reporting and respond to departmental requests when required.
• Ensure understanding and compliance with Company and venue WHS policies, procedures, and regulations, prioritizing the health, safety, and welfare of all employees, visitors, and contractors.
• Follow accident/incident/near miss processes and conduct investigations as required.
• Ensure all activities meet Company, legislative, and regulatory compliance requirements.

Requirements

• Valid Australian driver’s licence.
• Ability to acquire and maintain relevant state/territory gaming licences (support provided by Aristocrat).
• Proven problem-solving, troubleshooting, and fault-finding capabilities.
• Strong communication skills and a customer service approach.
• Self-motivated and able to work independently across multiple customer sites.
• Good organizational skills with the ability to manage time, tasks, and service schedules.
• Proficiency in using mobile devices and field service applications for reporting.
• Flexibility to work weekends and public holidays as needed.

Nice to Have

• Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
• Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
• Previous exposure to WHS systems, compliance environments, or regulated industries.

Physical Requirements

• Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools.
• Able to confidently step up onto a safety step and perform tasks in different physical settings.
• Comfortable driving for extended periods and standing for most of the workday.
• Able to comfortably bend, squat, and perform tasks at ground level if necessary.
• Able to comfortably raise arms overhead and work at shoulder level if needed.

We Offer

• An encouraging, inclusive, and safety-first culture.
• Competitive salary.
• Global career opportunities.
• Work with brand new gaming technology and industry leaders.

About the Company

Aristocrat Leisure Limited (ASX: ALL) is a global entertainment and gaming content creation company powered by technology. Our three reporting segments comprise regulated land-based gaming (Aristocrat Gaming), Social Casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Aristocrat offers a diverse range of products and services, including electronic gaming machines, casino management systems, online real money games, including iLottery, as well as free-to-play mobile games, that serve customers and entertain millions of players worldwide every day. Our team of ~7,400 people across the globe is united by our company's mission to bring joy to life through the power of play.