Field Service Technician

About the Position

We are looking for a Field Service Technician to join our group to provide high-level technical support to both internal and external customers. Working under minimal supervision, troubleshoot and repair instruments both on site and in the office. Provide start-up/commissioning on site, field validation, and calibration of instruments as part of maintenance contracts, provide training on site or in the office for both internal and external customers, participation in the 24/7 help desk on-call rotation. Working closely with the customer and office, it is your responsibility to keep all parties informed about the status of the day-to-day field service activities, open issues, and corrective actions.

Responsibilities

• Able to work alone or as part of a field service team, E+H project team, or contractors.
• Comply with the Occupational Health & Safety Act (OH&S).
• Provide high-level technical support to external customers at their location.
• Able to support all Endress+Hauser and third-party products.
• Generation of sales opportunities.
• Interface with cross-functional work teams such as sales, services, product management.
• Timely and professional handling of field service calls and issues arising from the field service visit.
• Timely completion and submittal of all paperwork per Company guidelines.
• Continuous communication with the customer to ensure satisfaction and implement any necessary corrective actions.
• Any other duties as assigned.

Requirements

• Post-secondary education in Instrumentation or Journeyman Instrument Mechanic.
• Minimum 3-5 years of industry-related Instrumentation or Field experience.
• Working knowledge of SAP, MS Office, Access, and other project tools is an asset.
• Willing to travel upwards of 50% - 75%.
• Previous experience with analyzers and gas measurement systems is an asset.

We Offer

• We are a family-owned, highly committed company with a sustainable vision.
• We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer, and e-learning.
• We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance.
• We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.
• We provide On-Site Amenities such as our fitness center, multi-faith room, and wellness room.
• We ensure our employees work in State-of-the-Art Facilities equipped with ergonomic workstations to enhance productivity and comfort.
• We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.
• We encourage Continuous Learning through language courses offered to our employees, promoting personal and professional development within our organization.

How to Apply

To apply, we kindly ask you to upload your documents on our career page. Applications sent to us by email cannot be considered due to Data Privacy Considerations.

Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submission of profiles and inquiries regarding potential collaboration. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.

Endress+Hauser Canada is an Equal Opportunity Employer and does not allow discrimination or harassment of any kind. All applicants and employees will be considered without attention to race, creed, ethnic origin, sex, age, sexual orientation, disability, family status, or any other status protected in Canada. Decisions will be made based on business needs and qualifications for the role. If you require reasonable accommodation during the interview process, please let us know.

Endress+Hauser Canada does not use AI to screen, assess, or select candidates; however, please note that our recruitment partner Hays Canada may use AI to screen, assess, or select candidates for the position.

This posting is for an existing vacancy.

About the Company

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

Endress+Hauser Canada was founded on May 1st, 1990. The company's main office is in Burlington, Ontario, and additional offices are in Montreal, Quebec, Calgary, and Edmonton, Alberta. Our Channel Partners and Authorized Service Partners provide coverage and support across Canada.